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Ryan I Martin

Networking

Kitchener, ON m: 519-***-****

Canada

abpea3@r.postjobfree.com

Objective

Seeking a position in the insurance industry where I can provide a positive and comfortable insurance

environment, by efficiently managing clients' needs and infusing calm into potentially stressful

situations.

Highlights

Client-first philosophy after ten years of customer service experience

References Will be a Chartered Insurance Professional by the end of year 2013

Experience and ability with office software

(Superior)

Peter Thurley Received Gerry Anderson Memorial Scholarship for top academic performance first

year

Retail Store Manager/NDP

Over three years of managerial experience

Candidate

Easily grasp mathematical concepts and accounting principles

AML Communications/NDP

Campaign

Ryan's commitment to both

staff and customer is second to

Professional Experience

none. Ryan is able to to go

above and beyond to ensure a

Insurance

satisfied customer, while

Handling and investigating claims

maximizing sales for the

Basic Insurance training

company. He is energetic and

innovative, and will do what he

Client Services/Account Management

can to optimize the situation he

Almost ten years of experience working to meet clients financial and service

is in, finding and replacing any

related needs in fast-paced, ever-evolving environments

inefficiencies that exist. Ryan is

Left latest employment with the top customer service rating in the company at

personable and works well with

both a personal and team level

others.

Management/Administration/Marketing

Lead, coached, and trained sales teams of up to fifteen people

(Client)

Vince Morency

Created and implemented efficient and time-saving processes

Corporate Buyer Created and implemented marketing strategies

Formerly Office Depot Experience in project management

Ryan always demonstrates a

focus on the customer; building

trust and loyalty. His ability to

Education

determine what the customer

needs and finding a solution for

them will be an asset to any

Insurance Institute of Ontario

firm.

ON, Canada Sep 2011 - Present

Chartered Insurance Professional, Claims, and Underwriting

(Peer)

Lucas Laurent

Projected Graduation - December 2013

Kitchener/Centre NDP Campaign

"Ryan was brought in as my

Principles and Practices of Insurance: Honors

co-manager late in the election

Insurance on Property: Honors

period. The speed at which he

Automobile Insurance - Part 1: Honors

'caught up' to the rest of the

staff was remarkable. He

brought many great ideas to the

table, and was an integral part

Conestoga College

of our team."

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Kitchener, ON, Canada Sep 2011 - Present

Business Degree, Insurance

(Peer)

Brad Stewart Projected Graduation - May 2013

Student forum program representative

Staff

Received the Gerry Anderson Memorial Scholarship for achieving top academic

Power to Change University Club

performance and team cooperation.

"Ryan is a great motivator of a

Received 94% average first year

team, who leads by setting

team member development and

excellence as his number one

University of Waterloo

priority, even ahead of his own

goals."

Waterloo, ON, Canada 2004 - 2006

Bachelor of Arts (in process), English Studies

Heavy club involvement - Power to Change

Intramural basketball

University production of "Our Town"

Work History

Gore Mutual Insurance

Cambridge, ON, Canada May 2012 - Present

Claims Adjuster

Statements from clients

Follow-up investigation

Negotiation with vendors

Federal NDP Campaign - Peter Thurley

Kitchener, ON, Canada 2011 - 2011

Volunteer-Office Manager/Volunteer Coordinator

Data base supervision and entry using Microsoft Access

Answering and forwarding correspondence

Project management - sign placements, brochure drops, election day phone bank

Volunteer recruitment and training

AML Communications (Authorized Rogers Dealer)

Kitchener, ON, Canada 2008 - 2011

Retail Store Manager

Created tracking spreadsheets using Microsoft Excel that made use of multi-cell formulas

and multi-sheet linking

Used Excel to create an efficient till count that auto-calculated tenders, remainders and

deposit

Efficiently managed customers accounts and long-term contracts with a focus on service

and lasting relationships

Lead, hired, trained, and coached sales team of up to five people

Coached six employees into management positions

Thought of and implemented Christmas and back-to school sales promotions

Created and distributed community flyers

Received Acclivus training for customer service and management skills

Top warranty sales 2009

Top grossing sales 2008

Ontario Energy Savings (Now Just Energy)

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Kitchener, ON, Canada 2006 - 2008

Crew Coordinator

Planned, scheduled and mapped sales routes for team of up to fifteen people

Cold-calling clients with the purpose of signing long-term contracts

Lead, trained and coached team of up to fifteen people

Received trip to Rio De Janeiro for being among the top-performing sales

representatives

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