Customer Service High School
Resume:
DORIS L GARZA
Email: ********@***********.***
Address:
City: Paramount
State: CA
Zip: 90723
Country: USA
Phone: 562-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Resourceful, quick-thinking and adaptable Operations Supervisor with 5 years experience in operations and inventory management. Improves shipping and receiving efficiency and accuracy by applying strong leadership skills. Focused on continual process improvement and cost reduction.
Educational Background:
High School Dipolma from Great Basin High School, Clearfield UT 1/2001 to 12/1997 (General Studies)
High School Dipolma from CCPE / CSULB, Clearfield UT 1/2001 to 10/2012
High School Dipolma from, Clearfield UT 1/2001 to 10/2012
Job History / Details:
Summary
Resourceful, quick-thinking and adaptable Operations Supervisor with 5 years experience in operations and inventory management. Improves shipping and receiving efficiency and accuracy by applying strong leadership skills. Focused on continual process improvement and cost reduction.
Highlights
OSHA standards
Shipping and receiving
Lifting 60 lbs
Safety-oriented
Quality assurance
Production scheduling
Quality inspection
Defect tracking
Troubleshooting
Deadline-driven
Material handling
Inventory management
Quick learner
Results-oriented
Team leader
Hard working and self-motivated
Experience
September 2008 to Current
California Cartage Company Long Beach, CA
Operations Supervisor
Partnered successfully with customer service and IT departments to produce positive outcome.
Managed team of 6-25 professionals.
Reduced and controlled expenses by utilizing forecasting tools and KPI excel spreadsheets.
Trained, coached and mentored staff to ensure smooth adoption of new procedures.
Developed and rolled out new policies.
Hired and trained numerous staff.
Estimated costs and set quality standards.
Monitored and adjusted production processes or equipment for quality and productivity.
Oversaw the production process and managed the production schedule.
Assessed and trained personnel for promotion to cross-functional operations.
Investigated and implement ideas for quality improvement, increased productivity and cost reduction.
Mastered the intricacies of the process flow within each department.
Successfully managed production activities so all orders were shipped on time.
Maintained and communicated daily productivity and shipment reports for all departments.
June 2008 to September 2008
Casestack Logistics Fontana, CA
Operations Supervisor
Properly utilized warehouse equipment and tools to increase productivity, efficiency, and safety.
Responsible for careful handling of all merchandise to avoid damage.
Prepared pallets by following prescribed stacking arrangement and properly tagging pallets.
Staged final products for shipment.Attached identifying tags to containers.
Moved freight, stock and other materials to and from storage and production areas, loading docks, delivery vehicles, ships and containers tractors and other equipment.
Read work orders or received oral instructions to determine work assignments and material and equipment needs.
Recorded numbers of units handled and moved, using daily production sheets or work tickets.
July 2006 to August 2008
NYK Logistics Americas Long Beach, CA
Operations Supervisor
Properly utilized warehouse equipment and tools to increase productivity, efficiency, and safety.
Responsible for careful handling of all merchandise to avoid damage.
Prepared pallets by following prescribed stacking arrangement and properly tagging pallets.
Staged final products for shipment.Attached identifying tags to containers.
Moved freight, stock and other materials to and from storage and production areas, loading docks, delivery vehicles, ships and containers tractors and other equipment.
Read work orders or received oral instructions to determine work assignments and material and equipment needs.
Recorded numbers of units handled and moved, using daily production sheets or work tickets.
Estimated costs and set quality standards.
Monitored and adjusted production processes or equipment for quality and productivity.
Coordinated inventory and cost control programs.
Investigated and implement ideas for quality improvement, increased productivity and cost reduction.
Assessed and trained personnel for promotion to cross-functional operations.
Led regular stand-up meetings, events and continuous improvement projects with measurable goals.
April 2004 to August 2006
NYK Logistics Americas Long Beach, CA
Customer Service Representative
Assisted Training Manager in creating and updating training materials.
Prepared weekly report for Customer Care Supervisor
Customer Service Representative for numerous accounts
Acting Lead/Trainer for new CSR's
Experience with Provia software, excel spreadsheets, word, lotus notes
Trained in different locations to strengthen customer service skills
Acted as General Managers Assistant for approximately 1 1/2 years working with vendors and purchasing supplies for the account
Served as temporary Supervisor for special projects regarding major account
Standup forklift, cherry picker & clamp certified
Internal Auditor
October 2002 to December 2003
Western Regional Drayage Long Beach, CA
Payroll Clerk/Data Entry
Process manifests, P.O.D.'s, and Driver paperwork for payroll
Handle any payroll issues.
Enter information into Freight Data system to update
Enter data for reports for billing purposes
Education
97 Great Basin High School Clearfiled, UT
High School Diploma General Studies
CCPE / CSULB Long Beach, CA
Global Logistics Specialist Logistics
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