Service Customer

Amber Funk

Email: ********@****************.***

Address:

City: Chillicothe

State: OH

Zip: 45601

Country: USA

Phone: 740-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Motivated, looking to achieve sales targets and contribute to long-term business growth through premium customer service and maintenance of store standards.

Educational Background:

High School Dipolma from University of Nevada, Las Vegas, Las Vegas NV 1/2001 to 5/2004 (Psychology)

Job History / Details:

Summary

Motivated, looking to achieve sales targets and contribute to long-term business growth through premium customer service and maintenance of store standards.

Highlights

Listening skills

Excellent people skills

Excellent communication skills

Ability to mediate disputes

Problem-solving skills

Course planning

Charismatic

Excellent memory for faces and names

PowerPoint

Cash register operations

Sales training

Retail merchandising experience

Customer- and service-oriented

Energetic self-starter

Professional Experience

March 2012 to Current

Sears Chillicothe, OH

Consultive Sales Associate

Maintain knowledge of current promotions, policies regarding payment and exchanges, and security practices. Recommend merchandise based on customer needs. Operate a cash register to process cash, check and credit card transactions. Stock shelves and supplies and organize displays. Organize racks and shelves to maintain the visual appeal of the store. Facilitate monthly display verification scans. Explain information about the quality, value and style of products to Influence customer buying decisions. Train new sales associates.

October 1999 to February 2001

State of Nevada - Disability Resource Center, College of Southern Nevada Las Vegas, NV

Program Assistant

Prepared and processed payroll and time sheets. Composed a Microsoft Access database for all students and service providers. Budgeted for all purchasing for the Disability Resource Center including equipment, i.e.: tape recorders, tapes, office supplies, etc. Recruited, interviewed, and hired all service providers (note takers, Sign Language interpreters, readers, test proctors, etc.). Designed and produced new forms for use by the students requesting accommodations. Designed and published a departmental web page. Implemented new procedures for student requests and generation of correspondence for students and instructors.

August 1997 to October 1999

State of Nevada - College of Southern Nevada Las Vegas, NV

Program Assistant

Computerized and maintained the college catalog and program degree sheets. Updated the class schedule with changes that occur during the semester. Assisted the Dean of Curriculum and Scheduling, assigning rooms for classes, generating reports, spreadsheets, templates, and other useful forms. Distribution of paperwork with academic offices. Designed and managed a spreadsheet which calculated a running total for the summer session account, which included course cost, instructor fee, tuition, and enrollment.

Volunteer Experience

September 2011 to June 2012

Girl Scouts of Ohio's Heartland Chillicothe, OH

Girl Scout Service Unit Manager

Responsible for the development, extension, and maintenance of girl/adult membership to reflect the population of the community. Recruit, appoint and manage the work of a service unit team that reflects the diversity of the community. Develop and implement an annual service unit plan of work and calendar in collaboration with the service team and assigned membership staff to include recruitment, retention, funding, recognition, registration, training, etc. Conduct annual performance evaluations of the service unit team members and coordinate the appointment/release of troop leaders and their annual evaluations. Presided at regularly scheduled meetings of the service unit team and service unit and establish an effective communication system on policies, procedures, and plans that affect their positions. Oversee the service unit's financial management in accordance with the council's policies and procedures. Create a positive attitude and provide for the promotion of Girl Scouting within the service unit and the local community. Assure the service unit has representation in the Girl Scout democratic process by facilitation the election of delegates. Abide by GSUSA and Council policies, procedures, and goals.

August 2007 to June 2012

Girl Scouts of Ohio's Heartland Chillicothe, OH

Girl Scout Leader

Work directly with girls to help them practice the ideals of the Girl Scout Promise and Law. Take required workshop(s) to develop the competencies required in fulfilling the responsibilities of the position within 6 months of appointment. Ensure that all girls and other adults active with the troop are registered. Meet with the troop/group on an agreed upon and regular basis. Demonstrate support of the council's policies, procedures, and goals. Ensure that all troop records are maintained and that the financial management of all troop funds is in accordance with the council policies and procedures. Submit all required reports and paperwork as required in a timely basis. Create a positive attitude toward Girl Scouting and promote the benefits of Girl Scouting to the community. Attend or send troop representation to monthly service unit meetings. Obtain proper approval for troop trips and money raising projects. Secure troop product sales program manager. Become knowledgeable about the Council Family Partnership Annual Giving Campaign and encourage parents/guardians to participate. Keep parents and other troop adults informed of troop and Council needs and activities to facilitate planning, share information and foster participation. Empower girls through a democratic girl/adult partnership to plan, carry out, and evaluate balanced troop activities that with help the troop and each individual girl develop to her fullest potential. Follow all health and safety guidelines as outlined in the Volunteer Essentials Resource Guide and GSUSA Safety Activity Checkpoints. Understand, support, and operate within the Girl Scout program. Follow established policies, standards, and procedures to build an atmosphere for growth, adventure, and fun for girls. Abide by GSUSA and council policies, procedures, and goals.

August 2008 to September 2011

Girl Scouts of Ohio's Heartland Chillicothe, OH

Girl Scout Service Unit Organizer/Recruiter

Responsible for the ongoing and systematic recruitment and troop placement of girls and adults representative of all racial, ethnic, religious, socio-economic backgrounds, and abilities within the service unit. Take workshop(s) as necessary to develop the competencies required in fulfilling the responsibilities of the position within 6 months of appointment. Participate as an active member of the service unit team. Ensure that adult volunteers and girl members reflect the diversity of the community. Develop a plan consistent with the council goals for retention and extension of Girl Scout membership within an assigned geographical area. Initiate and maintain contacts within the community to promote the growth of Girl Scouting. Assist leaders in registration procedures, recruiting, securing a suitable meeting place, and obtaining sponsorship/sheltering agreements. Recruits, selects and recommends placement of troop leadership to the service unit manager for appointment. Organizes new troops and re-organizes existing troops as needed. Explores the variety of program pathways available to girls and volunteers in the community and facilities membership. Interprets and facilitates the Volunteer Application process with prospective adult volunteers. Abide by GSUSA and council policies, procedures, and goals.

August 2008 to September 2011

Girl Scouts of Ohio's Heartland Chillicothe, OH

Girl Scout Service Unit Facilitator/Coach

Provide a 30 minute service unit overview and support to new leaders as they enter the Girl Scout organization. Take workshop(s) as necessary to develop the competencies required in fulfilling the responsibilities of the position within 6 months of appointment. Work with the service team to develop and update all materials presented to new leaders. Introduce new leaders to the policies and procedures of the service unit and provide support for questions and follow up. policies an overview of key service unit personnel, events, and resources. Participate as an active member of the service unit team. Abide by GSUSA and council policies, procedures, and goals.

August 2002 to June 2004

University of Nevada, Las Vegas Las Vegas, NV

Undergraduate Research Team Member

Conducted research on the quality of existing measures of Emotional Intelligence, developed new measures of Emotional Intelligence, and alternative scoring methods for tests of Emotional Intelligence. Emotional Intelligence is the ability to perceive, understand, and manage emotions in oneself and others. Conducted research studies over the Internet. Created websites that contained the tests and questionnaires for the study, and then directed our research participants to the website. Examined the different methods of creating online studies, as well as exploring ethical issues in online data collection.Authored/Co-authored and presented four papers/posters at the Western Psychological Association Convention (presented in Spring 2004 and Spring 2005), about the research results and details.

Education

2004 University of Nevada, Las Vegas Las Vegas, Nevada

Bachelor of Arts Psychology

Member of Psi Chi Honor Society - Vice President Fall 2002 and President Spring 2003.

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