High School Years Experience

DOUGLAS E DAWSON

Email: abpe5i@r.postjobfree.com

Address:

City: Cincinatti

State: OH

Zip: 45230

Country: USA

Phone: 513-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Obtain a management position that will take advantage of my skills.

Educational Background:

High School Dipolma from KVCC, Kalamazoo MI 1/2001 to 11/1989 (General Studies)

High School Dipolma from State Technical Institute, Kalamazoo MI 1/2001 to 10/2012

Job History / Details:

Executive Summary

Obtain a management position that will take advantage of my skills.

Core Qualifications

Proven People Skills

Excellent Electrical and Mechanical Knowledge

Professional Experience

Jan 2001 to Current

Sears Repair Services Kalamazoo, MI

Technical Manager

Responsible for hiring and training multiple teams upward to 60 repair technicians.

Work force planning to maintain cycle time and satisfy customers while maintaining team goals.

Kalamazoo has been a top performing unit in the nation consistently since it opened.

Six Sigma Green Belt Active member of the Product Steering Committee Skilled in measuring and tracking individual personnel performance, providing feedback that helps focus on issues and success Knowledgeable in FLMS processes and procedures for both technical and support 20 years experience in positive resolution of customer issues Extremely skilled in interviewing techniques 8 years experience in payroll accounting and budget planning.

Jul 1989 to Jan 2001

Sears Repair Services MI

Electronics Technician

Consumer electronics repair, computer repair, cross trained in home appliances, tools, recreation and Lawn and Garden repairs.

Circle of Honor winner 1997.

Top performer in all industries serviced.

12 years resolving customer issues face to face.

Education

Sep 2006 KVCC Kalamazoo, MI

General Studies

Nov 1989 State Technical Institute Delton, MI

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