Customer Service High School

Maribel Gutierrez

Email: ********@************.***

Address:

City: Roseville

State: CA

Zip: 95747

Country: USA

Phone: 916-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette.

Educational Background:

High School Dipolma from Roseville High School, Roseville CA 1/2001 to 6/2003 (Diploma)

Job History / Details:

Summary

Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving.

Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette.

Highlights

Skilled in call center operations

Customer interface expertise

Multi-line phone operation proficiency

Adheres to customer service procedures

Committed to maintaining data integrity

Strong problem solving aptitude

Persuasive speaker

Familiarity with Key Performance Indicators (KPIs)

Call center metrics decoding aptitude

Exceptional workflow management

Experience

August 2006 to June 2012

Verizon Wireless Rancho Cordova, Ca

Senior Customer Service Rep

Multi-line phone operation proficiency in Bilingual Dept. Assisted with Tech support issues, bills, and making sure customer was on correct calling plan that best fit their needs. Promoted Representative to Senior Representative. Leading in my performance.

June 2005 to July 2006

Mercy Medical Group, Formerly known as Med Clinic Sacramento, Ca

Administrative Clerk

Multi tasking. Checking In/out patients. Rescheduling appointments for patients.

Education

2003 Roseville High School Roseville, Ca

High School Diploma

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