Customer Service High School

Brandi Vaquero

Email: ********@*************.***

Address:

City: Davie

State: FL

Zip: 33314

Country: USA

Phone: 954-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Highly enthusiastic customer service professional with 10 years client interface experience.

Educational Background:

High School Dipolma from South Broward High School, Hollywood FL 1/2001 to 7/2001 (n/a)

High School Dipolma from Broward College, Hollywood FL 1/2001 to 10/2012

Job History / Details:

Executive Summary

Highly enthusiastic customer service professional with 10 years client interface experience.

Core Qualifications

Inventory control

Telephone inquiries

Invoice processing

Telecommunication skills

Adaptability

Excellent communication skills

Problem solver

Energetic work attitude

Active listening skills

Quick learner

Proficient in cash management

Staff training/development

Consistently meet goals

Efficient multi-tasker

Opening/closing procedures

Professional Experience

Current to July 2010

Service America Fort Lauderdale, FL

Permit Processor

Collected customer feedback and made process changes to exceed customer satisfaction goals.

Built customer loyalty by placing follow-up calls for customers who reported product issues.

Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.

Provided detailed monthly departmental reports and updates to senior management.

Resolved customer questions, issues and complaints.

July 2009 to February 2010

All Year Cooling & Heating Plantation, FL

Permits Processor

Provided accurate and appropriate information in response to customer inquiries.

Demonstrated mastery of customer service call script within specified time frames.

Addressed customer service inquiries in a timely and accurate fashion.

Maintained up-to-date records at all times.

Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.

November 2002 to June 2009

Big Lots Coconut Creek, FL

Assistant Manager

Received and processed cash and credit payments for in-store purchases.

Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.

Demonstrated that customers come first by serving them with a sense of urgency.

Maintained friendly and professional customer interactions.

Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills.

Earned management trust by serving as key holder, responsibly opening and closing store.Conducted weekly walkthroughs with the General Manager to discuss all interior visual displays including store window presentation.Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.Communicated with vendors regarding back order availability, future inventory and special orders.Cross-trained and provided back-up for other customer service representatives when needed.Organized store merchandise racks by size, style and color to promote visually appealing environment.

Education

2001 South Broward High School Hollywood, FL

Broward College Davie, FL

Criminal Justice

Still attending

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