Manager Customer Service

John Collin Engel

Email: ********@**************.***

Address:

City: Arvada

State: CO

Zip: 80003

Country: USA

Phone: 720-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

A motivated, competent, and conscientious achiever with over twelve years of proven success in diverse professional business settings. Guaranteed to consistently surpass intended goals and expectations while working independently or contributing within a team environment. A strong mind, positive attitude, and an uncanny ability to multi-task the mundane while completing crucial projects and special assignments against deadlines is what makes it all happen.

Educational Background:

High School Dipolma from Florida Metropolitan University, Fort Lauderdale FL 1/2001 to 4/2002 (Paralegalism)

High School Dipolma from University of South Alabama, Fort Lauderdale FL 1/2001 to 10/2012

Job History / Details:

Career Overview

A motivated, competent, and conscientious achiever with over twelve years of proven success in diverse professional business settings. Guaranteed to consistently surpass intended goals and expectations while working independently or contributing within a team environment. A strong mind, positive attitude, and an uncanny ability to multi-task the mundane while completing crucial projects and special assignments against deadlines is what makes it all happen.

Skill Highlights

MS Office Suite

Adobe CS5

Vision POS

Client Profiles CRM

ECF

Pacer

Core Accomplishments

Office Management: Performed ancillary functions for a real-estate developers with diverse business interests. Bookkeeper and primary overseer of developers' high end custom log and timber spiral staircase manufacturing business. Also primary contact for owners' real-estate enterprises and commercial development projects.

Impact: The owners were able to pursue personal endeavors while experiencing peace of mind in knowing their business interests were accounted for with care and competence on a daily basis.

Operations Management: Co-Manager of high volume, niche market liquor store generating an average 1.2 million in gross annual sales. Streamlined our budget, established new methods of record keeping, and initiated innovative marketing techniques.

Impact: Our gross annual sales increased by nearly 20 percentage while maintaining our margin percentages whereby allowing us to move towards acquiring total ownership of the store's revolving inventory. Our new marketing techniques increased customer count and kept our previous customer base loyal to our establishment.

Professional Experience

July 2008 to September 2012

Three S Liquors Arvada, CO

Co-Manager

Consistently performed all essential managerial functions including: budget accounting, AP/AR, banking, purchasing and receiving, security, inventory control, store maintenance, employee supervision, customer service training, public relations, and marketing;.

Instrumental in all aspects of planning, preparation, and moving our 3,500 sq.ft. store holding $200k inventory twice within eighteen months during plaza renovation (store is located adjacent to largest King Soopers store in Colorado).

June 2006 to July 2008

Tamberly Development, LLC Boulder, CO

Office Manager/Bookkeeper

Performed full charge bookkeeping including: A/P, A/R, account reconciliation, city, state and federal taxes, and payroll (using Sage Peachtree & QuickBooks);

Involved with all aspects of marketing including: press releases, on-line and print advertising, and website development/ maintenance (implemented Adobe CS5);

Responsible for all matters pertaining to human resources including: group health and savings plans;

Maintained business dealings with customers, vendors, banking institutions, and various other business affiliates;

Educated employees through monthly safety presentations (incorporated PowerPoint);

Prepared bids, proposals, invoices, draws, corporate filings, and leases; and

Corrected and resolved minor IT problems.

June 2004 to November 2005

Gary, Williams, Finney, Perenti, McMannus, & Esp Stuart, FL

Paralegal (Returned to CO due to losses sustained in association with 2004 hurricanes).

Conducted computerized and hands on legal research pertaining to pending commercial litigation cases (Westlaw & Lexis Nexus);

Maintained clear and consistent phone and email communications with clients regarding scheduling and ongoing case concerns (Outlook friendly); and.

Drafted and filed pleadings (using ECF) and other assorted documents as specified by my supervising attorney.

April 2002 to May 2004

Accident Law Offices of Philip E. DeBerard, P.C Stuart, FL

Legal Assistant

Performed preliminary file openings relevant to newly signed personal injury claims (Client Profiles CRM proficient);.

Drafted correspondence for pending and referred out matters;.

Formulated, tracked, and analyzed financial revenue derived from case referrals (proficient with Excel); and

Drafted insurance demand letters pre-settlement (utilized MS Word regularly).

Education

2002 Florida Metropolitan University Ft. Lauderdale, FL

A.A.S. Degree Paralegalism

1992 University of South Alabama Mobile, AL

B.S. Degree Business Administration

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