Customer Service Manager

Melissa Fischer

Email: ********@******.***

Address:

City: Midlothian

State: TX

Zip: 76065

Country: USA

Phone: 682-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Knowledgeable and innovative finance, sales and marketing professional whose success is based on integrity, exceptional customer service, efficiency and ambition.

Educational Background:

High School Dipolma from Midlothian High, Midlothian TX 1/2001 to 6/1998 (Basics)

Job History / Details:

Summary

Knowledgeable and innovative finance, sales and marketing professional whose success is based on integrity, exceptional customer service, efficiency and ambition.

Accomplishments

National Achiever in for Aegis Lending first year as a Loan Originator recognized for averaging 1.5 million per month.

Award with 100 percentage Annual Service Excellence Award Aegis Lending two years in a row.

Promoted within 10 months of employment with Aegis Lending to team lead.

Recognized as a top performer for Wells Fargo 2 years in a row averaging 2 million a month in production.

Recognized as one of the top 10 Personal Bankers in my market.

Awarded MVP of PB I

Awarded MVP of PB II

Awarded MVP of Lending Solutions

Was promoted to Branch Manager after 1 year and 10 months as a Personal Banker.

Branch performance was recognized for finishing the year as a performance level 1 and performance level 2 for the consecutive year.

Developed highly effective sales training strategies as a Branch Manager for a team of 15 people.

Recognized member of my community as a publicly elected official for Midlothian Youth Football League for two consecutive terms.

Experience

July 2010 to 10/24/2012 12:00:00 AM

Chase Arlington, TX

Branch Manager

Develop an annual branch business plan for maximum profitability and effectiveness. Actively recruit and oversee training for all new branch employees. Coach to growing profits through employee behaviors while cultivating long term customer relationships that will provide the highest level of customer experience. Acquire and retain customer relationships focusing on balance growth. Achieved promotion within first year of my position managing a 16 million dollar book to a 149 million.

September 2007 to July 2010

Chase Mansfield, TX

Personal Banker

Help customers achieve their financial goals by offering solutions to uncovered needs. Established and maintained relationships with customers to boost branch profitability. Profiled and analyzed investment products to develop customized financial strategies for clients' financial needs.

March 2007 to September 2007

Chase Home Finance Mansfield, TX

Loan Originator

Worked as a partner to the retail banking branches to train and support personal bankers in sales goals for mortgage. Orchestrated banking functions such as outside public events to drive public attention to reach goals. Averaged one to two million in closed loans each month. Went to retail banking to pursue management opportunities.

October 2005 to March 2007

Wells Fargo Colorado Springs, CO

Loan Originator

Originated loans within the bank. Worked along side personal bankers to create and establish a book of business. Educated customers on the variety of loan products and available credit options.Determined appropriate rate locks, issuance of disclosures, overage and underage waivers and fee waivers.Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.

August 2003 to October 2005

Aegis Lending Colorado Springs, CO

Loan Originator

Developed prospects for new loans by conducting 40 cold calls weekly. Educated customers on the variety of loan products and available credit options. Recommended loan approvals and denials based on customer loan application reviews. Compiled database of loan applicants' credit histories, corporate financial statements and other financial information. Originated, reviewed, processed, closed and administered customer loan proposals. Developed and maintained relationships with local real estate agents. Submitted loan applications to the underwriter for verification and recommendations.

Contact this candidate