Customer Service High School

Debbie Olsen

Email: ********@************.***

Address:

City: Fort Walton Beach

State: FL

Zip: 32548

Country: USA

Phone: 985-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Organized and detail-oriented Teller with 6 years of cash handling and customer service experience. Understands general accounting and finance concepts. Bank Teller experienced in fast-paced financial environments. Focused on maintaining high levels of accuracy and efficiency, as well as achieving branch goals. Bank Teller offering speed, accuracy and mathematical skills. Exceptionally customer and service-oriented.

Educational Background:

High School Dipolma from Destrehan High School, Destrehan LA 1/2001 to 5/1980 (Psychology and Spanish)

Job History / Details:

Career Overview

Organized and detail-oriented Teller with 6 years of cash handling and customer service experience. Understands general accounting and finance concepts.

Bank Teller experienced in fast-paced financial environments. Focused on maintaining high levels of accuracy and efficiency, as well as achieving branch goals.

Bank Teller offering speed, accuracy and mathematical skills. Exceptionally customer and service-oriented.

Core Strengths

Large cash/check deposits

Currency and coin counter

Safe and vault operation

Reliable

Friendly

Practiced knowledge of bank security systems

Energetic

Approachable

Flexible

Team player

Organized

Strong work ethic

Exceptional customer service

Commercial Teller

Ran both machines

Central Teller for 3 years

Always punctual

Greeted everyone by name

Read Security Manual often

Always helped out

Got along with everyone

Worked different hours

Worked together with staff

Kept station neat

Always tried to prove myself

Accomplishments

Customer Assistance

Worked on Teller line helping customers with their transactions. Answered their questions the best of my ability. Answered phone and helped those working around me that needed my assistance. Faxed documents and copied documents for customers.

Product Sales

Cross-sold services at a rate of 30 percentage, upgrading customers to different plans and product packages.

Customer Interface

Greeted customers upon entrance and knew almost everyone by name.

Balanced daily cash drawers and vaults totaling an average of $120,000.00 to $160,000.00.

Consistently achieved a100 percentage teller balancing average.

Work Experience

April 2006 to September 2012

Capital One Bank Mandeville, LA.

Teller

Executed cash transactions quickly and accurately.

Greeted all customers.

Delegated tasks to team members to optimize productivity.

Opened new customer accounts, including checking, savings and lines of credit.

Managed opening and closing times for the main branch.

Balanced daily cash deposits and bank vault inventory with a zero error rate.

Prepared daily branch end of day invoices.Processed cash withdrawals.

Trained employees on cash drawer operation.

Adhered to Capital One security and audit procedures.

Researched and resolved customer issues on personal savings, checking and lines of credit accounts.

Examined checks for identification and endorsement.

Processed treasury, tax and loan payments.

Supplied tellers with coin and currency as needed.

Maintained confidentiality of bank records and client information.

Received regional branch recognition award for outstanding customer service.

Directed specific questions to appropriate branch personnel.

Delivered prompt, accurate and excellent customer service.

Educational Background

1980 Destrehan High School Destrehan, LA.

I trained to be a Teller for 1 week and learned the Security and Policy Procedures of banking. There were different courses and tests within the banking field we had to take every quarter. I received the 4th best Teller in District award in March 2012. Was one of the highest in referrals at my branch.

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