Customer Service Manager

Chelsea M. Harvey

Email: abpdw1@r.postjobfree.com

Address:

City: West Springfield

State: MA

Zip: 01089

Country: USA

Phone: 413-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Highly motivated and competitive individual with outstanding communication and time management skills. Who demonstrates the ability to work well independently and in a team environment.

Educational Background:

High School Dipolma from Springfield Technical Community College, Springfield MA 1/2001 to 9/2004 (Accounting)

Job History / Details:

Career Overview

Highly motivated and competitive individual with outstanding communication and time management skills. Who demonstrates the ability to work well independently and in a team environment.

Highlights

Bilingual; Spanish/ English

Core Strengths

Training development

Cash management

Strong client relations

Exceptional communication skills

Telephone inquiries specialist

Training development aptitude

Sharp problem solver

Fast learner

Work Experience

February 2008 to September 2012

Holyoke Credit Union Holyoke, MA

Member Service Representative

Provided thorough customer service including opening new accounts, explaining available variety of products and services. Gathered information needed to proficiently process new and existing accounts, Assisted with developing the skills and abilities of Tellers with product knowledge, referral and sales activity to ensure all banking needs were met. Performed daily collection calls to replenish negative balances or create possible payment arrangements to ensure banks retention.

10/23/2012 12:00:00 AM

Holyoke Credit Union Holyoke, MA

Assistant Branch Manager

10/23/2012 12:00:00 AM

Holyoke Credit Union Holyoke, MA

Consumer Lending Processor

10/23/2012 12:00:00 AM

Citizens Bank Wilbraham, MA

Senior Teller

March 2005 to February 2008

Citizens Bank Wilbraham, MA

Banker II

Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.Responsible for operations in branch; Branch Security soundness and Educating Tellers on balancing proficiency audit rediness and security guidelines. Open and Close Branch. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Trained new employees by providing knowledge of specific tasks and policies.

Educational Background

Springfield Technical Community College Springfield, MA

Accounting

Contact this candidate