Customer Service Manager

Joy Vold

Email: ********@*****-*******.***

Address:

City: Payson

State: AZ

Zip: 85541

Country: USA

Phone: 406-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Experienced professional with strong leadership and relationship-building skills.

Educational Background:

High School Dipolma from Apache Junction High GED, Apache Junction AZ 1/2001 to 11/2001 (ROTC)

Job History / Details:

Professional Profile

Experienced professional with strong leadership and relationship-building skills.

Qualifications

Team liaison

Strong verbal communication

Conflict resolution

Customer Needs Assessment

Excel in Behavioral Health

Client Relations

Quick learner

Extremely organized

Team leadership

Customer Service

Multi Task Management

Customer Satisfaction

Experience

June 2009 to August 2012

Thompson Grill LLC Thompson Falls, MT

Manager/ Waitress

Developed and maintained exceptional customer service standards.

Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service. Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met. Scheduled and directed staff in daily work assignments to maximize productivity. Correctly calculated inventory and ordered appropriate supplies. Managed tills and made deposits.

November 2008 to June 2009

Resources For Human Development Nazerath, PA

Home Health Aide

Worked one on one with client's who has mental disabilities guiding them to do day to day tasks. Observed and monitored client behavior and responses to treatment. Recorded client information on special flow sheets, accurately indicating suicidal precautions, sleep flow and restraints.

Quickly responded to crisis situations when severe mental health and behavioral issues arose. Collaborated closely with treatment team to appropriately coordinate client care services. Administered and monitored Medicine given. Displayed sensitivity to the cultural and linguistic needs of the clients and families served.

September 2002 to October 2008

Spring Creek Lodge Academy Thompson Falls, MT

Family Representative

Served as liaison between students, homes, schools, family services, child guidance clinics, courts, protective services, doctors, and other contacts, to help children who face problems such as disabilities, substance abuse or abuse.

Interviewed clients individually, in families, or in groups, assessing their situations, capabilities, and problems, to determine what services are required to meet their needs. Interviewed clients, reviewed records, and conferred with other professionals. Worked one on one with families and their children to help provided the tools for clients and their families to communicate better, and negotiate issues for improved family relationships. Monitored all client's health and educational needs.

Education

Apache Junction High GED Apache Junction, AZ

GED

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