Customer Service Manager

Michael dorazio

Email: *********@********.***

Address: ** *********

City: Seymour

State: CT

Zip: 06483

Country: USA

Phone: 203-***-****

Skill Level: Management

Salary Range: 55

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Michael John Dorazio Seymour Connecticut 06483

Phone: 203-***-**** Email: *********@********.***

Profile:

Multi-talented, driven, goal oriented, experienced, problem solving retail professional with over thirty (30) years of experience in the grocery industry;

Effective customer service / management skills

Successfully trained and managed other store employees (full and part time, days and nights)

Truly focused on customer satisfaction and service

Experience in all facets of the grocery business including Deli, Dairy, Frozen Food, Health and Beauty Aids (HABA), Shipping, Receiving, Ordering and Stocking/Shelf Replenishment

Knowledgeable and performed store opening and closing management duties, including cash office, receiving and customer service departments

Knowledgeable and performed overnight management duties, including supervising 3-10 person night crews

Technical Skills:

Data entry, ordering, cash register and, inventory control software; General computer skills, including email and internet; Knowledgeable with Microsoft Word, Excel and PowerPoint;

Experience:

A&P (Greater Atlantic and Pacific Tea Company)

Manager, 4th Key Jan 2007 " March 2012

Performed Dairy Manager, Frozen Food Manager and Assistant Grocery Manager duties on the day shift. Performed inventory control, shelf replenishment including ordering and physical restocking, performed product code and safety checks, product rotation, display planning, product resets, opening and closing store duties, and store planning and remodeling responsibilities; Ensured accident free environment;

Night Crew Chief, 4th Key September 1990 " Jan 2007

Performed overnight management duties, including supervising 3-10 person night crews in 24 hour store environment; Responsible for restocking, ordering, replenishing displays, cashier duties, and store security.

Receiving Department Manager April 1990 " September 1990

Responsible for receiving deliveries from suppliers/vendors and warehouses; ensured invoice accuracy and maintenance of log books;

Deli Department Assistant December 1989 " April 1990

Responsible for department when on manager days off, vacation; serviced customers; Ensured compliance of state health department standards including, proper food handling and temperature maintenance;

Dairy/Frozen Food Manager May 1987 " December 1989

Responsible for ordering, shelf replenishment, shelf cleanliness, product code check and rotation; Supervised and trained part-timers;

Order Clerk February 1987 " May 1987

Assistant Night Crew Chief August 1986 " February 1987

Night Crew Stock Clerk December 1985 " August 1986

Warehouse Foods, Clerk and Klarides, Deli Clerk; September 1984 " September 1985

Finast, Head Cashier and Customer Service Manager October 1982 "August 1984

Education:

TCI (Technical Careers Institute) September 1984 " September 1985

Certificate Program for Electronic Technician

Seymour High School Graduated June 1983

College Prep Diploma

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