Sarah Titus

Email: abpdut@r.postjobfree.com

Address:

City: Escondido

State: CA

Zip: 92025

Country: USA

Phone: 760-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

Educational Background:

High School Dipolma from Bellus Acadamy, Poway CA 1/2001 to 3/2011 (Makeup Artistry)

High School Dipolma from Vista High School, Poway CA 1/2001 to 10/2012

High School Dipolma from Mira Costa College, Poway CA 1/2001 to 10/2012

Job History / Details:

Career Overview

Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

Core Strengths

Store maintenance

Upselling

Telephone inquiries

Telecommunication skills

Creative problem solver

Excellent communication skills

Courteous demeanor

Energetic work attitude

Multi-line phone talent

Troubleshooting skills

Telecommunications knowledge

Proficient with Microsoft Office Suite

Excellent research skills

Microsoft Word, Excel, PowerPoint

POS systems

Reading comprehension skills

Written and oral communicaton skills

Cash register operations

Accomplishments

Managed call flow with up to [1] calls in queue per minute.

Work Experience

April 2011 to January 2012

Toyota Carlsbad Service Center Carlsbad, Ca

Customer Service Rep

Collected customer feedback and made process changes to exceed customer satisfaction goals.

Made reasonable procedure exceptions to accommodate unusual customer requests.

Provided accurate and appropriate information in response to customer inquiries.

Addressed customer service inquiries in a timely and accurate fashion.

Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.

Built customer loyalty by placing follow-up calls for customers who reported product issues.

Properly directed inbound calls in phone queues to improve call flow.

August 2010 to Current

Scentsy Family Brands Escondido, CA

Independent Certified Consultant

Identified prospective customers using lead generating methods and performing an average of 15 cold calls per day.

Participated in various incentive programs and contests designed to support achievement of production goals.

June 2008 to August 2009

American Eagle Outfitters Carlsbad, CA

Sales Rep

Computed sales prices, total purchases and processed payments.Described merchandise and explain operation of merchandise to customers.Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.Placed special orders and called other stores to find desired items.Recommended merchandise based on customer needs.Operated a cash register to process cash, check and credit card transactions.

Guided customers in choosing items that reflected personal style and shape.

Replenished floor stock and processed shipments to ensure product availability for customers.

Educational Background

2011 Bellus Acadamy Poway, CA

Certificate Makeup Artistry

2006 Vista High School Vista, Ca

High School Diploma

Mira Costa College Oceanside, CA

Associate of Arts Political Science

Minor in Dance

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