Registered Nurse Customer Service
Resume:
Angela Scarborough
Email: *********@********.***
Address: *** ***** **** **.**.104
City: Longwood
State: FL
Zip: 32779
Country: USA
Phone: 321-***-****
Skill Level: Director
Salary Range: 30
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Angela Scarborough
532 Sabal Lake Dr. #104 Longwood, Florida 32779
*********@********.***
Objective:
To obtain a challenging position with a stable and growing environment that offers opportunity for advancement. Seeking a position in the Administrative Assistant field.
Experience:
Parker Island Contractors, Inc. / OrLANtel, Inc. May 1995-October 2012
Successfully owned and operated two businesses. Responsibilities included: Invoicing, Payroll, Scheduling, Customer Service, Accounts Payable and Accounts Receivable.
OrLANtech, Inc. Orlando, Fl. / Low Voltage Office Manager/ 407-***-**** November 2003-July 2010
Responsibilities included: Invoicing, Payroll, Scheduling, Customer Service, Accounts Payable and Accounts Receivable.
Montessori Children
s School, Lake Placid, Florida/ Pre-school Teacher August 2001-July 2003
Taught children ages two and three years old. First Aid and CPR certified. Childcare Certification.
(No Longer in Business)
Hidden Acres Nursery. Sebring, Florida/ 863-***-**** March 1993-May 1995
Responsibilities included: Accounts Receivable, Shipping Orders, Customer Service, and Telephones.
Education:
Sebring High School, Sebring, Florida 1993
South Florida Community College, Avon Park, Florida / Child Care Certification 2001
Skills:
I am detail orientated, and have excellent organizational skills. Knowledge of Microsoft Office, and QuickBooks. Multiple Line phone systems, Telephone and Data Cabling. Computer, phone and fax set-up. Accounts Payable and Accounts Receivable. Customer Service.
Florida Notary Commission
References:
Professional:
Olga Adams
Orlantech, Inc.
1510 E. Colonial Dr. #103-W
Orlando, Fl. 32803
Wes Fisher
Hidden Acres Nursery, Inc.
10715 Shankhill Rd.
Sebring, Fl. 33870
Personal:
Kelly Jeffers
8811 Sun-N-Lake Blvd.
Sebring, Fl. 33872
Deborah Cunningham
2003 Everlast Terrace
Sebring, Fl. 33872
Dawn Sapp
3230 Cross Creek Place
St. Augustine, Fl. 32086
Candidate Resume - Diane McDermott
Contact Information -
Email: ********@**********.***
Address:
City: Farmington
State: NY
Zip: 14425
Country: USA
Phone: 585-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Responsible R egistered Nurse with excellent communication skills demonstrated by 36 years of experience in healthcare. Nurse Manager with valid State RN License. Solid clinical, utilization review(MDS) and case management experience within a managed care environment. Caring Registered Nurse with excellent communication skills and 5 years experience in geriatric care. Patient-focused Registered Nurse with a background in geriatric care for last five years . Caring for residents with Alzhiemer's Disease;Dementia; End of Life; Comfort care ; as well as Short term rehab.. Registered Nurse with years of experience in clinical settings providing nursing care to diverse populations.
Educational Background:
High School Dipolma from Skaneateles High School, Skaneateles NY 1/2001 to 6/1973 (student)
High School Dipolma from Auburn School of Nursing, Skaneateles NY 1/2001 to 10/2012
Job History / Details:
Professional Summary
Responsible Registered Nurse with excellent communication skills demonstrated by 36 years of experience in healthcare.
Nurse Manager with valid State RN License. Solid clinical, utilization review(MDS) and case management experience within a managed care environment.
Caring Registered Nurse with excellent communication skills and 5 years experience in geriatric care.
Patient-focused Registered Nurse with a background in geriatric care for last five years . Caring for residents with Alzhiemer's Disease;Dementia; End of Life; Comfort care ; as well as Short term rehab..
Registered Nurse with years of experience in clinical settings providing nursing care to diverse populations.
Licenses
Basic Life Support (BLS) Certification 1976 to present
Registered Nurse in New York, License number 290419-1, 1976
Skill Highlights
Clinical experience
Preceptor
Compliance reporting
Neonatal and maternity
Administering medication
Clinical training
Culturally competent care
Computerized charting
Problem resolution
Professional bedside manner
Foley catheter insertion/removal
Policy and program development
Diagnostic tools experience
Hospice and palliative care experience
Patient/family focused
OB/GYN experience
Intravenous therapy
Prioritizing/managing deadlines
Organizational skills
Newborn education
Patient and family advocacy
Customer service
Specimen collection/processing
Sterilization techniques
Chest pain management
Venipuncture/blood draw
Medication administration expert
Palliative care awareness
Problem resolution capability
Chest pain management expert
Geriatric treatment
Palliative care
Psych and mental health care
Diabetes and nutrition
Running staff meetings
Supervisory duties
Compliance reporting
Strong clinical judgment
Patient counseling
Taking patient histories
Strong medical ethic
Computerized charting
Enthusiastic caregiver
Professional bedside manner
Diabetes, Hospice and Stroke Patient Care
Patient positioning
Feeding assistance
Colostomy care
Body mechanics
Self-directed
Patient/family focused
Prioritizing/managing deadlines
Organizational skills
Hospice care provider
Physical assessments
Acute and rehabilitative care
Professional Experience
July 1976 to August 2000
Auburn Memorial Hospital Auburn, New york
Staff Nurse
Performed all tasks with a patient-centered focus while seeking opportunities for improvement of processes and treatments.
Assisted patients with healing and recovery after surgery.
Managed care for post-operative patients through discharge.
Performed lab tests and communicated results.
Recorded patients' medical history, vital statistics and test results in medical records.
Primary care, assessment and evaluation of neonatal and obstetric Counseled and educated patients about reproductive health issues and wellness. Expertise in STDs, HIV and family planning.
Ensured HIPAA compliance.
Delegated staff nurse duties.
Administered medications and assisted in diagnostic testing for HIV-positive patients.
Effectively managed clinical oversight for 28-bed unit.
Evaluated patient care needs, prioritized treatment and maintained patient flow.
Trained new staff on quality control procedures.
Accurately documented all elements of nursing assessment, treatments, medications, discharge instructions and follow-up care.
Followed infection control procedures.
Assisted residents with bathing, dressing, feeding, lifting and transferring.
Prepared for HIPAA and JCAHO reviews, ensuring required brochures and pamphlets were available to patients in all clinics.
Strong leader for nursing personnel assigned to the unit/shift.
Actively participated in unit-based Quality Assurance Program.
Self-directed with astute judgment skills. High level of personal accountability.
Instructed patients and family members on proper discharge care.
Closely monitored acute conditions.
Provided necessary health education training for patients.
Acted as patient advocate and implemented total patient care through a team nursing process covering 8-10 high acuity patients per shift.
Demonstrated ability to lead and motivate outstanding healthcare teams.
Coordinated Quality Improvement Activities (QIA's) to identify performance areas for improvement.
Took vital signs of newborns .Performed basic physical assessments of newborns and infants.
Took and recorded patients' temperature, pulse and blood pressure.
Utilized strong assessment skills to determine necessary patient care.
Monitored fluid intake and output levels.
Interviewed patients to obtain medical information and measure their vital signs, weight and height.
Tested glucose and administered injections.
Skillfully performed suture removals for patients of all ages.
October 2001 to Current
Ontario County Health Facility Canandaigua, New York
Nurse Manager
Oversaw and managed 28Disciplined, energetic employee who quickly establishes rapport with patients and colleagues.
Performed all tasks with a patient-centered focus while seeking opportunities for improvement of processes and treatments.
Implemented new floor assignments based on evaluation of staffing requirements.
Processed monthly reports for department performance.
Performed lab tests and communicated results.
Liaised between patients and physicians to ensure patient comprehension of treatment plans.
Recorded patients' medical history, vital statistics and test results in medical records.
Contributed substantially to successful department JCAHO accreditation.
Ensured HIPAA compliance.
Treated patients with strokes, head traumas, comas and intracranial hematomas.
Provided behavioral/emotional support and supervision for those with dementia and Alzheimer's.
Provided DHS (Department of Health Services) with corrective action plans.
Delegated staff nurse duties.
Effectively managed clinical oversight for 50-bed unit.
clinical and support staff in patient care activities while maintaining a high level of staff morale and professionalism.
Ensured efficacy of treatments through monitoring of treatment regimens.
Evaluated patient care needs, prioritized treatment and maintained patient flow.
Trained new staff on quality control procedures.
Accurately documented all elements of nursing assessment, treatments, medications, discharge instructions and follow-up care.
Followed infection control procedures.
Assisted residents with bathing, dressing, feeding, lifting and transferring.
Often commended for maintaining the safety, respect and dignity of residents.
Experience with various medical conditions including Parkinson's, Dementia, Diabetes, Cancer, Alzheimer's and Paget's disease.
Prepared for HIPAA and JCAHO reviews, ensuring required brochures and pamphlets were available to patients in all clinics.
Strong leader for nursing personnel assigned to the unit/shift.
Developed and maintained quality care systems and standards, including but not limited to, creating and improving medical protocols/guidelines.
Actively participated in unit-based Quality Assurance Program.
Self-directed with astute judgment skills. High level of personal accountability.
Sound, ethical and independent decision-making ability consistent with medical protocols.
Instructed patients and family members on proper discharge care.
Closely monitored acute conditions.
Developed patient care plans, including assessments, evaluations and nursing diagnoses.
Demonstrated ability to lead and motivate outstanding healthcare teams.
Participated in unit-based Quality Assurance Program.
Assisted patients with multiple chronic diagnoses including COPD and asthma.
Developed and implemented nursing care plans.
Developed patient care plans, including assessments, evaluations and nursing diagnoses.
Documented patient information obtained from interviews.
Took and recorded patients' temperature, pulse and blood pressure.
Monitored fluid intake and output levels.
Provided quality nursing care in accordance with resident care policies and procedures.
Provided all daily living tasks to enhance quality of life for elderly patients.
Worked as part of team to ensure proper care of body mechanics and safety of patient.
Tested glucose and administered injections.
Maintained patient charts and confidential files.
September 2001 to October 2007
Strong Memorial Hospital Rochester, New York
Staff Nurse
Maintained patient charts and confidential files.
Scheduled patient admissions and discharges.
Skillfully performed suture removals for patients of all ages.
Tested glucose and administered injections.
Interviewed patients to obtain medical information and measure their vital signs, weight and height.
Provided quality nursing care in accordance with resident care policies and procedures.
Monitored fluid intake and output levels.
Utilized strong assessment skills to determine necessary patient care.
Assisted patients with daily functions.
Took and recorded patients' temperature, pulse and blood pressure.
Performed basic physical assessments of newborns and infants.
Documented patient information obtained from interviews.
Made appropriate interventions by reading and interpreting fetal heart monitors.
Developed and implemented nursing care plans.
Participated in unit-based Quality Assurance Program.
Demonstrated ability to lead and motivate outstanding healthcare teams.
Acted as patient advocate and implemented total patient care through a team nursing process covering 8-10 high acuity patients per shift.
Provided necessary health education training for patients.
Developed patient care plans, including assessments, evaluations and nursing diagnoses.
Closely monitored acute conditions.
Instructed patients and family members on proper discharge care.
Actively participated in unit-based Quality Assurance Program.
Strong leader for nursing personnel assigned to the unit/shift.
Collected blood, tissue and other laboratory specimens and prepared them for lab testing.
Prepared for HIPAA and JCAHO reviews, ensuring required brochures and pamphlets were available to patients in all clinics.
Assisted doctors with surgeries and non-invasive procedures.
Assisted residents with bathing, dressing, feeding, lifting and transferring.
Followed infection control procedures.
Accurately documented all elements of nursing assessment, treatments, medications, discharge instructions and follow-up care.
Trained new staff on quality control procedures.
Evaluated patient care needs, prioritized treatment and maintained patient flow.
Responsible for primary care, case management and medication management.
Provided on-call care at all times of day and night.
Delegated staff nurse duties.
Primary care, assessment and evaluation of neonatal Liaised between patients and physicians to ensure patient comprehension of treatment plans.
Managed care for post-operative patients through discharge.
Monitored post-op vitals, set up PCA, fluids, reviewed post-op orders and orient patients to unit.
patients.
August 2000 to September 2001
Newark Hospital Newark, New York
Staff Nurse
Oversaw and managed 5 clinical and support staff in patient care activities while maintaining a high level of staff morale and professionalism.
Monitored post-op vitals, set up PCA, fluids, reviewed post-op orders and orient patients to unit.
Implemented new floor assignments based on evaluation of staffing requirements.
Performed all tasks with a patient-centered focus while seeking opportunities for improvement of processes and treatments.
Assisted patients with healing and recovery after surgery.
Managed care for post-operative patients through discharge.
Performed lab tests and communicated results.
Liaised between patients and physicians to ensure patient comprehension of treatment plans.
Recorded patients' medical history, vital statistics and test results in medical records.
Primary care, assessment and evaluation of neonatal patientsEnsured HIPAA compliance.
Delegated staff nurse duties.
Administered medications and assisted in diagnostic testing for HIV-positive patients.
Effectively managed clinical oversight for 22-bed unit.
Provided on-call care at all times of day and night.
Responsible for primary care, case management and medication management.
Followed infection control procedures.
Education and Training
1973 Skaneateles High School Skaneateles, New York
High School Diploma
1976 Auburn School of Nursing Auburn, New York
Diploma Registered Nurse
Coursework in Nursing
Top 10 percentage of class
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