Customer Service Manager
Resume:
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Christopher James Current Roles and
Responsibilities
Dominey
** ***** **** **** ********* of the Association
Corfe Mullen des Juristes de Panth on et de
Wimborne BH21 3LY King's
United Kingdom
2009-2010
************@****.***
Law Mentor for KCL ProBono
Society
- Delivering presentation and
Education advice to A Level students in
around Greater London and
King's College London previous educational
establishments.
London, United Kingdom Sep 2012 - Present - Theme - 'Studying Law at
University'
Law, School of Law
Year 4
Media Law
Conflict of Laws
Languages
Human Rights Law
Public International Law
French - Fluent (+ Legal
Jurisprudence
Fluency)
Spanish - Fluent
Universit Paris 1 Panth on Sorbonne Russian - Basic
Italian - Conversational
Paris, France Sep 2011 - Jul 2012 German - Conversational
Swedish - Basic
Droit, School of Law
L3 (Law 3rd Year)
Grandes Mati res (Fundamental)
Droit des Soci t s (Company Law)
Droit Administratif (Administrative Law)
Droit Civil (Civil Law)
Petites Mati res - Semestre 1 (Complementaries - Semester 1)
Droit P nal G n ral (General Criminal Law)
Droit Constitutionnel (Constitutional Law)
Droit Public International (International Public Law)
Petites Mati res - Semestre 2 (Complementaries- Semester 2)
Droit Constitutionnel II (Constitutional Law II)
Droit de la Famille (Family Law)
Droits et Libert s Fondamentaux (Fundamental Rights and Freedoms)
King's College London
London, United Kingdom Jul 2009 - Jul 2011
English Law and French Law, School of Law
Year 1 Year 2
Contract Law French Private Law
Criminal Law Law of Trusts
EU Law Law of Property
Public Law Law of Tort
French Legal System
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Institut Linguistique Adenet
Montpellier, France Jul 2008 - Aug 2008
Intensive French (Level C2), French Language and Literature
9 Week intensive French Course.
Level Attained: C2 (European Framework for Languages)
Alton College
Alton, United Kingdom Sep 2006 - Jul 2008
A Levels
AEA:
French Merit
A Levels:
French A
Spanish A
Law A
English Language B
Key Skills (IT) Level 3
ASSET Breakthrough Chinese Level 3
Bohunt School
Liphook, Other, United Kingdom Sep 2001 - Jun 2006
GCSEs
AS Level:
Critical Thinking A
GCSEs:
8 A* (French, Spanish, English Literature, English Language, Religious Studies, Chemistry, BCS,
PSRE)
5 A (History, Russian, Maths, Biology, Physics)
Work History
L'Association des Juristes de Panth on et de King's
London, United Kingdom Jun 2010 - Jun 2011
President
Role:
Organisation of a society representing over 100 students.
Visiting and pitching to Law Firms and Barristers' Chambers.
National and International Representation of English Law and French Law at King's.
Contact with Alumni of the programme.
Overseeing the organisation of events, funding pitches and communications.
Communication with other Law Societies and Professors of French/European Law in the UK.
Management of www.ajpklondon.co.uk
Overseeing the integration and introduction of First Year students into the programme.
Clifford Chance LLP
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London, United Kingdom Mar 2010
English Law and French Law Open Day 2010
Alton College
Alton, United Kingdom Mar 2010
Presentation to A Level Students
Presentation on Studying Law at University
Workshop on Contract Law
King's College London Annual Fund
London, Other, United Kingdom Feb 2010 - Apr 2010
Student Telephone Fundraiser
Skills Obtained:- (Spring Appeal fundraiser for Law Graduates)
- Communication Skills
- The ability to work within a team
- Confidence in dealing with members of the public by telephone
- Experience talking to members of the legal profession
Projects Abroad
Various Locations, Other, United Kingdom Aug 2009 - Present
Promotions Team (Casual)
Attending events and talking to prospective volunteers about Projects Abroad and the different
opportunities available.
Sacred Valley, Peru Jun 2009 - Jul 2009
English Teaching Volunteer
Skills Obtained:
- Ability to plan and deliver lessons to children aged 13-20
- Public Speaking abilities
- Organisational skills
My Volunteer Story:
http://www.projects-abroad.co.uk/our-volunteers/volunteer-stories/?content=teaching/peru/chris-
dominey/
Disneyland Paris
Paris, Other, France Oct 2008 - Sep 2012
H te de R ception (Disneyland Hotel 4*L) H te de Billetterie (Ticketing)
October 2008 - May 2009
June 2010-September 2010
June 2011- September 2011
November 2011 - September 2012
H te de R ception
- Check -in/out of Guests including VIPs
- Providing high quality and efficient service to a 4*L standard
- Monitoring guest folios
- Handling problems/complaints efficiently
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- Providing guests with detailed and specialised information concerning both the hotel and the
Disneyland Resort
- Dealing with guests in four languages
- Cash handling including currency exchange
- Contact with other departments
- Up-selling rooms to guests
H te de Billetterie
- Trained in Customer Service department - dealing with customer complaints concerning all aspect
of the park.
- Greeting guests in French and English
- Dealing with problems in four languages
- Handling guest situations quickly and efficiently
- Selling/Up-Selling Tickets
- Giving specialised information about the parks
PERSONAL REFERENCES AVAILABLE FROM BOTH GUESTS OF THE HOTEL AND
MANAGERS
Chambers of Valios and Boardman
London, United Kingdom Aug 2008
Mini Pupillage
Two week Mini-Pupillage with Mr Lawrence Henderson
Waterstone's plc
Petersfield, United Kingdom Oct 2006 - Jul 2008
Saturday Bookseller
Customer Service
Stock Taking
Till Usage
Interests
Member of King's College London Boat Club Incorporating Guy's and St Thomas' Hospitals
Men's 1st VIII
United Hospitals BUMPs Races
BUCS Regatta
United Hospitals Head Race
United Hospitals BC Winter Regatta
Men's 2nd VIII
Cambridge Winter Head 2009
Other Achievements
President of the AJPK Mar 2010
(L'Association des Juristes de Panth on et de King's)
Elected President March 2010 of the AJPK for the 2010-2011 Committee.
Outstanding Employee Award Nov 2009
(Disneyland Resort Paris)
Recognised as an Oustanding Employee in the Disneyland Hotel by Jane Batty (Manager)
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Modern Languages Scholarship Sep 2006 - Jun 2008
(Alton College Foundation)
1000 Scholarship for Excellence in Modern Languages.
Examples of Work
European Law - 1st Commentaire D'arret
year ESSAY 1 - Droit des Soci t s
Commentary of the ECJ's Commentaire d'arr t de la Cour
decision in the Van Gend en Loos de Cassation 8 Juin 1992 (Notion
case. D'association/Notion de
Soci t )
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