High School Customer Service

Nardia Reid-Scott

Email: ********@**-*******.***

Address:

City: Brooklyn

State: NY

Zip: 11236

Country: USA

Phone: 718-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

OBJECTIVE: To obtain a position with which I can utilize my existing professional skills and experiences, while working towards achieving the goals your organization. I possess a Strong work ethic, professional demeanor and great initiative.Excellent communication and computer skills; ability to work independently or as part of a team to meet project deadlines; multicultural awareness with a high level of adaptability are a few my professional skill sets.

Educational Background:

High School Dipolma from John Jay College of Criminal Justice, New York NY 1/2001 to 9/2003 (Criminal Justice) Incomplete)

High School Dipolma from Katherine Gibbs School, New York NY 1/2001 to 10/2012

High School Dipolma from Canarsie High School, New York NY 1/2001 to 10/2012

Job History / Details:

Career Overview

OBJECTIVE: To obtain a position with which I can utilize my existing professional skills and experiences, while working towards achieving the goals your organization. I possess a Strong work ethic, professional demeanor and great initiative.Excellent communication and computer skills; ability to work independently or as part of a team to meet project deadlines; multicultural awareness with a high level of adaptability are a few my professional skill sets.

Skill Highlights

Microsoft Office skills

MS Word,

Excel

Outlook

Visio

PowerPoint

Publisher

Meeting minutes

Spreadsheet development

Quality assurance

Problem resolution

Schedule management

Project planning

Attention to detail

Report analyst

Employee training and development

Core Accomplishments

Operations

Collaborated with Department Director to ensure smooth work flow and efficient organization operations.

Accountable for all operations of busy office, including Reports Generating and Analysis.

Scheduling

Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork.

Event Planning

Successfully planned and executed corporate meetings, lunches and special events for groups of 40 employees.

Data Organization

Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions.

Administration

Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.

Payroll Assistance

Assisted with payroll preparation and entered data into cumulative payroll document.

Management Support:

Ensured smooth operations by supporting executive team.

Professional Experience

April 2012 to Current

Plaza Auto Mall Brooklyn, New York

Executive Assistant

Managed daily office operations and maintenance of equipment, maintaining accurate records for all business supplies.

Trained new employees on multiple mandated department policies and procedures .

Scheduled and confirmed appointments for entire management team.

Provided support towards CEO and sales team in managing operation workflow.

Maintained and prioritized daily tasks and projects including: call logs, appointments, travel, expense reports and general errands.

June 2011 to April 2012

Poshbooth.com Photo Booth Rentals Washington, DC

Executive Assistant

Served as corporate liaison between the finance, IT and marketing departments.

Negotiated pricing with vendors regarding wholesale billing and marketing procedures, decreasing monthly costs by 15 percentage .

Managed daily office operations and maintenance of equipment, maintaining accurate records for all business supplies.

Performed regular telephone contact with providers to discuss status of rebilling and reimbursement process to ensure account resolution.

Provided efficient customer service to clients.

January 2007 to January 2010

J.I.N ShopRite Kingston, Jamaica

Owner/ Manager

Created databases and spreadsheets to improve inventory management and reporting accuracy.

Planned, developed, organized, evaluated and directed implementation of company policies and procedures.

Processed accounts receivable and accounts payable.

Liaised with vendors to order and maintain inventory of company supplies.

Performed accounts receivable duties including invoicing, cash application, researching chargebacks, discrepancies, issuing credit memos, reconciliations and responding to customer requests for documentation.

Successfully established effective systems for record retention by creating database for daily correspondence tracking.

January 2005 to January 2006

Georgia Hamilton Attorney at Law Kingston, Jamaica

Office Assistant/Receptionist

Facilitated organized record retrieval and access by maintaining filing system for entire firm.

Handled, processed and distributed confidential client information.

Coordinated meetings and served as main liaison between client and legal staff.

Oversaw daily office operations for staff of 4 employees.

Verified and logged in deadlines for responding to daily inquiries and outlined the appropriate process and procedures necessary to fulfill and complete inquiries.

Managed daily office operations and maintenance of equipment, maintaining accurate records for all business supplies.

Education

2005 John Jay College of Criminal Justice New York, N.Y

B.S Criminal Justice) Incomplete

(3.5 GPA)

2001 Katherine Gibbs School New York, N.Y

Associate of Science Legal Executive Assistant Studies

1999 Canarsie High School Brooklyn, N.Y

High School Diploma General

[ARISTA and ARCHON SOCIETY] Academic Achievement Award

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