Customer Service High School

Elena Vorias

Email: ********@**********.***

Address:

City: Gloucester

State: MA

Zip: 01930

Country: USA

Phone: 978-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Team and guest-oriented bartender and server. Certified in bartending with clear understanding of alcohol service and liquor laws. Available to work all shifts.Successful at consistently delivering the highest quality service. Fast worker who always goes the extra mile to sell more and keep customers happy. Trained Mixologist with a wide-ranging repertoire of cocktails, from the classics to original recipes. Bartender with more than 15 years experience in a restaurant/ bar setting. Driven to provide guests with exceptional service and genuine hospitality. Conversant in American Sign Language.

Educational Background:

High School Dipolma from Dorman High School, Spartanburg SC 1/2001 to 5/2000 (General)

Job History / Details:

Summary

Team and guest-oriented bartender and server. Certified in bartending with clear understanding of alcohol service and liquor laws. Available to work all shifts.Successful at consistently delivering the highest quality service. Fast worker who always goes the extra mile to sell more and keep customers happy.

Trained Mixologist with a wide-ranging repertoire of cocktails, from the classics to original recipes.

Bartender with more than 15 years experience in a restaurant/ bar setting. Driven to provide guests with exceptional service and genuine hospitality. Conversant in American Sign Language.

Highlights

Bar management

T.I.P.S certified

Seasonal menu planning

Craft beer knowledge

Fine wine knowledge

excel at speed

cleanliness

organization

customer service

attention to detail

current market trends

Accomplishments

Mentored with current "Best of Melrose 2012" bartender for 2 consecutive years.

Recruited, trained, and led the 2012 service team for The 7th Wave. A seasonal establishment in the heart of Bearskin Neck, Rockport Ma.

Experience

March 2010 to August 2012

7th Wave Rockport, MA

Bartender, Hostess, Server, Food Runner

Provided prompt, efficient, friendly, and quality service at all times.Effectively handled customer complaints and special requests.Strictly abided by all state liquor regulations, particularly in regard to intoxicated persons and minors.Thoroughly explained the characteristics and descriptions of wines and champagnes on the wine list to customers.

Promoted positive customer and associate relations through courtesy, service and professional appearance.Greeted all customers, recorded correct orders and performed cashiering duties.Cleaned and stocked glassware, assisted with beverage service and transported dishes to the kitchen.Set up special events and private parties.Assisted in maintaining adequate supplies and beer kegs for the bar and extended service area.Prepared and served permanent and portable bars.Greeted newly seated guests in a friendly and timely manner.Took prompt corrective action whenever necessary to maintain the satisfaction and safety of all patrons and staff.Consistently kept bar and work areas clean and sanitary in compliance with bar standards and local, state, and federal laws.Quickly mixed a variety of simple and complex cocktails.Maintained stock levels to prevent shortages of critical items.Accurately balanced cash register at all times.Effectively handled customer complaints and special requests.

October 2010 to April 2011

Heaths Tea Room Rockport, MA

Head Server

Greeted all customers, recorded correct orders and performed cashiering duties.Set up special events and private parties.Promoted upcoming events.Trained staff for correct facility procedures, safety codes, proper recipes and plating technique. Prepared for parties, holiday meals, luncheons, special functions, and other social events.Inspected dining and serving areas to ensure cleanliness and proper setup. Greeted guests and sat them at tables or in waiting areas. Informed patrons of establishment specialties and features. Checked the quantity and quality of received products.Cleaned and maintained the beverage area, display cases, equipment, and order transaction area.

Education

2000 Dorman High School Spartanburg, S.C.

GED

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