Customer Service Manager
Resume:
Jeffrey Miguel Ruiz
Email: ********@************.***
Address:
City: DeLeon Springs
State: FL
Zip: 32130
Country: USA
Phone: 619-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Extensive management and supervisory experience in business setting
Strong background in customer service
Organized, dependable, detailed and result oriented
Educational Background:
High School Dipolma from Stetson University, Deland FL 1/2001 to 5/1998 (Management)
Job History / Details:
Executive Summary
Extensive management and supervisory experience in business setting
Strong background in customer service
Organized, dependable, detailed and result oriented
Professional Experience
August 2005 to September 2012
Lakota River Guides Vail, CO
Whitewater Rafting Guide
Guided customers down technically advanced river rapids
Lead guide responsible for river operations during multiple boat trip
Assisted in the training programs for new and returning employees
Handled payments at conclusion of trips
June 2009 to January 2011
LA Fitness International Poway, CA
Operations Manager
Ensured facility personnel provided exceptional customer service to clients
Managed payroll and budgets
Hired, trained, and supervised three departments: fitness, child care-taking and environmental services
Responsible for cleanliness and maintenance of facility
Resolved membership, billing issues
October 2005 to September 2008
Vail Resorts, Inc Vail, CO
Activities Center Manager
Accountable for daily operations of attraction and guided venues
Managed maintenance of facilities and equipment
Hired, trained and managed attraction and guide staff, up to 85 employees
Completed appropriate forms including but not limited to: human resources, workers' compensation, risk management and payroll
Deposited daily revenue and responsible for bank reconciliations
Scheduled and maintained cost within or below budget for all venues
Monitored the adherence to safety policies and processed appropriate paperwork
Interfaced with other departments to maintain Adventure Ridge operations
May 2002 to September 2004
Rock Gardens Rafting Glenwood Springs, CO
Chief Operations Manager
Managed daily logistics for river trips in collaboration with office staff
Supervised and delegated duties for up to 30 guides according to daily manifest
Directed educational training programs for prospected applicants and returning employees
Evaluated staff on daily basis and gave periodic performance reviews
Booked reservations and completed transactions at point of sale
Education
1998 Stetson University DeLand, FL
Bachelor of Business Administration Management
Affiliations
Team Member, Division 1 Soccer (1994-1998); Captain '98
INTEREST
Outdoor sports and activities, water and mountain related recreation
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