Project Manager Quality Assurance
Resume:
Jennifer Trescot
Email: *********@********.***
Address: **** ********
City: Oakland
State: CA
Zip: 94618
Country: USA
Phone: 207-***-****
Skill Level: Management
Salary Range: $85,000
Primary Skills/Experience:
Enterprising leader project manager visionary problem solver
Educational Background:
Bachelors Degree, Liberal Arts
University of Maine, 09/1992 - 06/1996
Farmington, ME
Job History / Details:
JENNIFER E.B. TRESCOT
San Francisco, California
*********@********.***
PROGRAM MANAGEMENT PROJECT PLANNING
Versatile, highly resourceful professional adept at leading teams to facilitate flawless execution of events and deliver projects on time, on budget, and in line with requirements. Drives projects from startup phase through to successful completion.
PROFESSIONAL EXPERIENCE
AMAZON, Seattle, Washington
Program Manager/Executive Assistant to Vice President of Website Application Platform/Builder Tools * 2011-2012
Planned and executed multiple events and initiatives, coordinated meetings, oversaw fellow executive assistant, and provided high-level executive support.
* Managed coordination and logistics for monthly business review, semiannual operational procedures meeting, roadmap reviews, and weekly leadership team meetings; scheduled events and prepared agendas.
* Handled preparation and logistics for off-site, three-day technological summit attended by roughly 150 staff worldwide; coordinated with venue and various vendors to ensure event ran smoothly.
* Planned internal -science fair,- coordinated participants, and handled space setup; managed logistics of various other events, including one-day conferences and remote location training programs, such as Japan Open Source training, Robothon, and -All Hands- meetings.
* Facilitated move for 300-person organization, developing new floor plan and space configuration, processing furniture requests, and coordinating transfer of employees and equipment.
* Managed requisition process to ensure adequate workforce planning; held accountability for monthly budget management.
* Tracked headcount and recruitment efforts manually, reviewing open positions against actual hires.
* Oversaw summer internship program, coordinating with department managers to arrange work for interns, tracking their contributions, and managing end-of-term presentations to entire organization.
Fraud Investigator - Amazon Web Services * 2010-2011
Investigated potential cases of fraud in AWS accounts, managing processes from initial startup through completion involved with new Simple E-mail Service (SES) product. Served as first point of escalation and managed concerns with highest priority, driving issues to resolution.
* Drove all processes, including designing procedures for investigation, vetting, appeal, and enforcement of SES.
* Developed training programs and SOPs; and mentored, coached, and led team of five investigators.
* Performed quality assurance checks to monitor and assess overall performance of team; discussed areas of concern through one-on-one coaching.
* Pioneered multiple process improvements, ensuring resources were utilized and workflow was managed effectively; enhanced verbiage used in customer e-mails.
UNITEDHEALTH GROUP, Portland, Maine
Senior Underwriter * 2009-2010
Conducted risk assessments and determined competitive rate for coverage on various insurance products. Teamed with sales team to achieve growth and maintain relationships. Mentored associate underwriters, trained new staff, and managed more complex claims.
CUSTOM DISABILITY SOLUTIONS, South Portland, Maine
Senior Underwriter * 2007-2009
Processed proposals, analyzing disability risk of new and existing customer groups. Served key clients. Assumed greater responsibility, delivering training, mentoring junior underwriters, performing quality reviews, and assisting in development of new rating system.
STANDARD INSURANCE COMPANY, South Portland, Maine
Underwriter * 2002-2007
Analyzed and evaluated group insurance risks, determining competitive rates and contract provisions and negotiating pricing. Played critical role in writing, retaining, and growing profitable block of business.
UNUM PROVIDENT, South Portland, Maine
Block Renewal Underwriter * 2000-2002
Partnered with underwriters to ensure accuracy and completeness of all essential information. Supported achievement of division`s bottom-line, top-line, and process improvement goals.
KEY BANK, NA, South Portland, Maine
Loan Support Specialist * 1997-2000
Processed small business application from initialization through closing and prepared legal loan documentation. Managed and distributed daily sales volume reports for 110 external team members.
EDUCATION
B.A., Liberal Arts, The University of Maine at Farmington * 1996
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