Sales Customer Service

Mindy Marchese

Email: *********@********.***

Address: **** ****** *** **

City: Coconut Creek

State: FL

Zip: 33066

Country: USA

Phone: 702-***-****

Skill Level: Management

Salary Range: $33,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

MINDY MARCHESE

1501 Cayman Way Apt F3, Coconut Creek, Fl 33066

Home: 954-***-**** Mobile: 702-***-****

*********@********.***

Seeking a multi-tasking support position within a creative industry.

Talents and Abilities Include:

Bachelor of Arts in Graphic Design/ Dean`s List

Strong communication skills, both written and verbal

Over 10 years marketing and advertising within the publishing industry

Extensive telephone experience in both appointment setting and collections

3 years in production design: book design, layout, illustrations, color separation and type

Experience with Fortune 500 companies and clients

Achievements:

Increased the number of open-rate advertisers by 20%

Exceeded monthly quota on a regular basis

Grew revenues in my territory by 30%

Developed contractual relationships with over 150 companies

Five Best Overall Top Ten Performer Awards from Sallie Mae

Trained new employees in technique and company policy

Employment History:

Dec 2009- June 2012

Assistant Sales Manager

Rangoni Firenze Shoes- Southpoint & Cameron Village, Raleigh-Durham, NC

Responsibilities: managed relocation of store. key holder, open and closed, customer sales, service, transfers, inventory, maintained stock including sales and merchandise transfers and shipments, train new hires, Customer sales including Direct To Customer, checked in new merchandise, front window and in house displays, generated sales of over $100,000, marked down merchandise for store sales, facilitated shipments to other stores in chain.

May 2009 - Nov 2009

Sales Associate

White House, Black Market, Southpoint Mall, Durham, NC

Responsibilites: Retail sales, developed rapport with customers as a fashion consultant, restocked merchandise, created displays

Oct 2008 - March 2009

Sales Associate Ladies Shoes

Macy`s Southpoint Mall, Durham, NC

Responsibilities: Sales, Shoe Displays, opening and closing register, upselling, ticketing, pricing and clearance, inventory, opening Macy`s Loyalty Accounts

2002-2007

Customer Service and Call Center

Citibank, Consolidated Resorts, Inc and Sallie Mae Corporation - Las Vegas, NV

Telephone and call-center collections (inbound and outbound) of past due accounts; inform and assist customers of account status, payment options and updated files accordingly. Consistently ranked in Top Ten and received numerous awards and bonuses for meeting and exceeding departmental goals.

1997-1999

Customer Service Rep/Advertising Sales

Recycler Classified, Las Vegas, NV

Sold private party, business and display advertising. New business development through cold calling and in-person presentations.

1995-1997

Telemarketing Sales/Sales Cashier

Trader Publishing, Inc/Designer Shoe, Las Vegas, NV

Converted cold leads to customers.

1992-1994

Inside Sales/Account Executive

Health Communications, Inc., Deerfield Beach, FL

Marketed for national self-help magazine; leader in generating new business in a declining market; re-targeted audience to a broader market by cultivating and procuring contract advertisers in the health food industries.

1987-1991

Inside Sales and Outside Account Representative

Howmark Publishing Corp and Suburban Town News, NJ

Serviced established accounts through telephone contact and trade shows; increased revenue 25% through repeat business and extended contracts; generated retail advertising for weekly newspaper through development of advertising campaigns for clients` target audience, consistently exceeded sales quotas established for seasonal promotional advertising campaigns.

Education

University of Bridgeport / BA Graphic Design / Academic Scholarship / Dean`s List

Community College of Southern Nevada / 45 hours of Windows Word and Excel

Computer Skills

Various proprietary software with Call Center / Collections Industries

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