High School Technician

Chianne Lisa Starks

Email Address: **********@*********.***

Education

Macomb Community College Health Information & Technology Program

Warren, MI 48088 (Completed, March 2012)

Received HIT Pro Implementation Support Specialist Certificate (June, 2012)

University of Detroit Mercy

Detroit, Michigan 48219

Major: Computer and Information Systems

Bachelor of Science Degree (May 2004)

Denby High School

Detroit, Michigan 48226

Major: Business

September 1983 to June 1986 (Diploma)

Work Experience

Allscripts /Eclipsys

Detroit, MI 48201

Business Analyst:

July 2008 Present

st nd

Responsible for 1 and 2 Level Cerner Applications Client Support. Developed and maintained

Clinical and Non- Clinical Databases. Involved in Clinical On call Rotation, Participated in testing

for Clinical Systems upgrades, Developed requested Power Insight reports (SAP Business

Objects Desktop Intelligence XI)

Karmanos Cancer Institute

Detroit, Michigan 48201

Business Analyst:

(November 2007 to July 2008)

st nd

Responsible for 1 and 2 Level Cerner Applications Client Support. Created testing scripts for

Cerner 2007 Code upgrade and participated in ongoing testing. Involved in Clinical Oncall

Rotation

Desktop Technician II:

(November 2005 to November 2007)

Page 1 of 2

Monitored the Helpdesk phone and assign tickets to support staff. Troubleshot/Repaired Desktop Computer

and Printer issues over the phone and desk side. Installed licensed applications requested by users and

coordinated computer hardware replacement with outside support vendors. Was Responsible for the IT new

hire process in regards to requesting new user accounts, computers, phones and share drive access.

Desktop Technician I:

(November 2004 to November 2005)

Monitored the Helpdesk phone and assigned tickets to support staff. Troubleshot/Repaired Desktop

Computer and printer issues over the phone and desk side. Re-imaged Desktop Computers. Outlined

processes and procedures for the Helpdesk staff and other IT departments. Worked with Helpdesk

Management in regards to the transition of DMC clinic staff over to Karmanos.

Computer Operator:

(March 1987 to Nov 2004)

Deveolped/Distributed Mainframe Reports for users. Setup computers and printers for users.

Monitored/scheduled daily batch jobs. Maintained Mainframe and NT accounts. Reported Mainframe

application/system problems to senior management and outside support vendor. Rotated daily backup

tapes for servers in the Data Center. Educated users on new applications residing on the Computer

Desktop or the Internet. Telecommunication Administrator (part time position) Maintained in-house

phone and voicemail system. Laserfiche Administrator.

Skills

Applications: Cerner Applications, Windows 98/Windows 2000/XP/7 Enterprise,

Microsoft Office 2002/2003/2007/2010 Package, HTML,

COBOL, C++, AT&T System 75/85, Lucent Intuity, Reflections

Magic /CA Service Desk (Helpdesk Tools),Citrix, SQL,

SAP Business Objects Desktop Intelligence X

Hardware: Gateway/ Dell Personal Computers, Hewlett Packard 3000/ A500

Mainframe Computers, HP LaserJet/ Lexmark/Dell printers.

REFERENCE UPON REQUEST

Page 2 of 2

Contact this candidate