Customer Service High School

Alixandra Silberberg

Email: ********@****-****.***

Address:

City: Ridgecrest

State: CA

Zip: 93555

Country: USA

Phone: 760-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Skilled and personable Office Assistant with 4 years' experience providing consistent, approachable customer service and a full range of general office support.

Educational Background:

High School Dipolma from Cerro Coso Community College, Ridgecrest CA 1/2001 to 1/2012 (Social Science)

High School Dipolma from Burroughs High School, Ridgecrest CA 1/2001 to 11/2012

Job History / Details:

Career Overview

Skilled and personable Office Assistant with 4 years' experience providing consistent, approachable customer service and a full range of general office support.

Skill Highlights

Agent Support- providing exceptional administrative support to senior agents. Success streamlining office processes to increase efficiency and improve skills. Task financial data and accurately process customer payments. Outstanding communication skills; continuously project a highly polished professional image.

Customer Service- Serve as an initial point of contact for customers, adjusters and partners. Educate insureds on company services and procedures. Efficiently assist customers with all inquiries and issues.

Technical Skills- Adept with Microsoft office (Word, Excel, Power Point, Outlook) and TAM accounting software. Capable of managing complex, multi-line telephone systems and typing 60 words per minute with accuracy.

Key Strengths- Excel in developing strong relationships with staff, senior executives, and clients; strong record of creating positive first impressions. Highly organized and conscientious; entrusted by management with confidential materials.Adapt quickly to new and evolving environments.

Core Accomplishments

Collaberated with team to ensure smooth work flow and efficient organized operations.

Accountable for all operating financial accounts of agency.

Facilitated onboarding of new employees by training, answering questions and processing paperwork.

Professional Experience

January 2009 to Current

IWV Insurance Agency Ridgecrest, California

Office Assistant

Administrative support- assist senior agents in all aspects. Serve as first point of contact, fielding and routing telephone calls, greeting customers, and responding to customer inquiries. Preform wide-ranging office functions such as gather all information needed for new business personal lines quotes, faxing documents, sorting and distributing mail, destroying personal and confidential documents, and managing all operating accounts for agency.

Education

2013 Cerro Coso Community College Ridgecrest, California

Associate of Science Social Science

2007 Burroughs High School Ridgecrest, California

High School Diploma

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