Customer Service Years Experience

JAMES McGOWAN,Jr.

Email: ********@**********.***

Address:

City: Madison

State: TN

Zip: 37115

Country: USA

Phone: 615-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Motivated cook offering over 25 years experience in the food industry. Focused on high standards for taste and quality, while maintaining profitable margins. Superior communication and leadership skills.

Educational Background:

High School Dipolma from MTSU, Murfreesboro TN 1/2001 to 6/1993 (Undecided)

Job History / Details:

Summary

Motivated cook offering over 25 years experience in the food industry. Focused on high standards for taste and quality, while maintaining profitable margins. Superior communication and leadership skills.

Highlights

Strong butchery skills

High volume production capability

Inventory management familiarity

Excellent communication skills

Creative problem solver

Quick learner

Focused and disciplined

ServSafe certified

Food handlers card

Focus on portion and cost control

Telecommunication skills

Energetic work attitude

Accomplishments

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Computed Data Reports

Provided required weekly, monthly and quarterly reports listing sales figures and client track records.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Experience

August 2011 to 11/2/2012 12:00:00 AM

Longhorn Steakhouse Madison, TN

cook

Provided courteous and informative customer service in an open kitchen format.Systematically tasted and smelled all prepared dishes, and observed color, texture and garnishes.Implemented and supported company initiatives and programs.Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements.Followed proper food handling methods and maintained correct temperature of all food products.Established and maintained open, collaborative relationships with the kitchen team.Consistently produced exceptional menu items that regularly garnered diners' praise.Quickly and courteously resolved all guest problems and complaints.Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports. Provided nutritious, safe, visually appealing, innovative and properly prepared and flavored food.Set up and performed initial prep work for food items such as soups, sauces and salads. Prepared for each shift by placing a clean cutting board and utensil bath at workstation.Displayed a positive and friendly attitude towards customers and fellow team members.Diligently enforced proper sanitation practices to prevent the spoiling or contamination of foods.Built and fostered a team environment Expert in final plate preparation with authentic presentation.

June 2011 to 11/2/2012 12:00:00 AM

Longhorn Steakhouse Madison, Tn

Server

Assisted guests with making menu choices in an informative and helpful fashion.Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.Delivered exceptional service by greeting and serving customers in a timely, friendly manner.Appropriately suggested additional items to customers to increase restaurant sales.Promptly served all food courses and alcoholic beverages to guests. Answered questions about menu selections and made recommendations when requested. Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.Regularly checked on guests to ensure satisfaction with each food course and beverages. Managed closing duties, including restocking items and reconciliation of the cash drawer. Consistently adhered to quality expectations and standards.Delivered exceptional, friendly and fast service.Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations.Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators.Demonstrated awareness of liability issues and the law by confirming legal drinking age and discontinuing service to intoxicated guests.Correctly calculated charges, issued bills and collected payments.Correctly calculated charges, issued bills and collected payments.Continually kept carpets and floor clear of debris.Promoted and endorsed the company to bring in new business.Completed opening and closing checklists according to set standards.Actively complied with all health department regulations and rectified issues immediately.Maximized table turns and rotated seating for maximum guest satisfaction.

February 2006 to 11/2/2012 12:00:00 AM

Applebees Nashville, Tn

cook

Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.

Provided courteous and informative customer service in an open kitchen format.Systematically tasted and smelled all prepared dishes, and observed color, texture and garnishes.Implemented and supported company initiatives and programs.Effectively managed and assisted kitchen staff in producing food for banquets, catered events and member dining areas.Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements.Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving.Followed proper food handling methods and maintained correct temperature of all food products.Established and maintained open, collaborative relationships with the kitchen team.Consistently produced exceptional menu items that regularly garnered diners' praise.Quickly and courteously resolved all guest problems and complaints.

March 2003 to 11/2/2012 12:00:00 AM

Dominos Nashville, Tn

Store Manager

Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.Efficiently resolved problems or concerns to the satisfaction of all involved parties.Scheduled and directed staff in daily work assignments to maximize productivity.Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.Minimized loss and misuse of equipment through proper restaurant supervision and staff training.Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.Ensured proper cleanliness was maintained in all areas of the bar and front of house.Optimized profits by controlling food, beverage and labor costs on a daily basis.Initiated negotiations regarding vendor contracts and kept updated records of contracts.Carefully prepared weekly payroll to keep up with projected revenue for the week.Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.Regularly updated computer systems with new pricing and daily food specials.Managed accounts payable, accounts receivable and payroll.Counseled and disciplined staff when necessary.Consistently obtained highest rating from the county health department.

Education

MTSU Murfreesboro, Tn

Undecided

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