Customer Service High School

Jay Rominger

Email: ********@**-********-********.***

Address:

City: Sycamore

State: IL

Zip: 60178

Country: USA

Phone: 630-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Results-driven Customer Services Representative with proven ability to establish rapport with clients. Reliable Customer Service Representative with proven track record in demanding sales and account management environments.

Educational Background:

High School Dipolma from Hauser Jr Sr High School, Hopewell IN 1/2001 to 5/1977 (English)

Job History / Details:

Career Overview

Results-driven Customer Services Representative with proven ability to establish rapport with clients. Reliable Customer Service Representative with proven track record in demanding sales and account management environments.

Core Strengths

Large cash/check deposits

Inventory control

Telephone inquiries

Invoice processing

Adaptability

Conflict resolution

Creative problem solver

Courteous demeanor

Active listening skills

Opening/closing procedures

High customer service standards

Dedicated to process improvement

Conflict resolution proficiency

Devoted to data integrity

Strong problem solving ability

Proficient with Microsoft Office Suite

Accomplishments

Managed call flow with up to 30 calls in queue per minute.

Work Experience

March 2005 to September 2012

Nicor Gas Sycamore, IL

Scheduler II

Duties Included Coordinating maintaining monthly daily schedule for field employees. Maintained vacation database, emergency response database. Directing employees on daily basis assuring emergencies were handled properly.

June 2000 to June 2005

United States Can Co. Elgin, IL

Manufacturing Production Analyst

Duties included products were produced on time and are of good quality. Prepared and maintained production reports and personnel records. Provided business analysis in support of product management.

Monitored multiple databases to keep track of all company inventory.Successfully led key projects which resulted in large customer inventory in full in time as needed where needed.

January 1997 to June 2000

Thompson Industrial El Monte, CA

Customer Service

Described product to customers and accurately explained details and care of merchandise. Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions. Computed accurate sales prices for purchase transactions. Conducted weekly walkthroughs with the General Manager to discuss all interior visual displays including store window presentation. Assisted customers in person and via telephone. Communicated with vendors regarding back order availability, future inventory and special orders. Cross-trained and provided back-up for other customer service representatives when needed. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.Provided customer service during an average of 60 calls per day by answering customer inquiries, solving problems and providing new product information.

Recommended alternative items if product was out of stock. Recommended, selected and helped locate merchandise based on customer needs and desires.

August 1995 to January 1997

FUH Industrial Industry, CA

Customer Service Manager

Collected customer feedback and made process changes to exceed customer satisfaction goals. Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries. Improved customer ratings by 90 percentage . Addressed customer service inquiries in a timely accurate fashion.Maintained up-to-date records. Ran reports supplied data to fulfill customer report requirements. Worked with upper management to ensure appropriate changes were made improving customer satisfaction.

Built customer loyalty by placing follow-up calls for customers who reported product issues.

Formulated and enforced Service Center policies, procedures and quality assurance measures.

Achieved customer satisfaction rating of 90 percentage within 6 months, exceeding corporate target.

Led a team of customer service representatives to increase service center profitability.

Properly directed inbound calls in phone queues to improve call flow.

June 1983 to August 1995

Bearings Inc Cleveland, OH

Customer Service

Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion. Worked with upper management to ensure appropriate changes were made improving customer satisfaction. Built customer loyalty by placing follow-up calls for customers reporting product issues.

Educational Background

Hauser Jr Sr High School Hope, IN

Minor in English

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