Customer Service Sales
Resume:
Lesley Moss
Email: ********@*************.***
Address:
City: Layton
State: UT
Zip: 84040
Country: USA
Phone: 801-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Personable and responsible Cashier with eleven years in retail and customer service. Solid team player with upbeat, positive attitude. Skilled office manager for fifteen years in veterinary medicine.
Educational Background:
High School Dipolma from Open University, AR 1/2001 to 12/1986 (Science)
High School Dipolma from Great Ormond Street Hospital, AR 1/2001 to 11/2012
Job History / Details:
Career Overview
Personable and responsible Cashier with eleven years in retail and customer service. Solid team player with upbeat, positive attitude.
Skilled office manager for fifteen years in veterinary medicine.
Core Strengths
Excellent communication skills
Courteous demeanor
Energetic work attitude
Active listening skills
Quick learner
Large cash/check deposits expert
Proficient in cash management
Store maintenance
Invoice processing
Telephone inquiries
Payroll experience
Account management
Vendor management
Tax form preparation
Quick books experience
Accomplishments
Customer Interface
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Computed Data Reports
Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
Customer Service
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Sales
Consistently generated additional revenue through skilled sales techniques.
Successfully managed Veterinary Clinic for 15 years.
Over 1800 hours of volunteer work at the Davis Hospital Gift Shop.
Cub Scout Leader.
Work Experience
June 2002 to Current
Kaysville Veterinary Clinic Kaysville, Utah
Office Manager
Computed, recorded, and proofread data, records and reports.
Performed heavy bank reconciliations and cash flow statements.
Calculated, prepared, and issued bills, invoices and account statements according to established procedures.
Communicated with customers, employees and other individuals to answer questions and explain information.
Payroll.
February 2001 to Current
Davis Hospital Layton, Utah
Gift Shop Associate
Earned management trust by serving as key holder, responsibly opening and closing store.
Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.
Computed accurate sales prices for purchase transactions.
Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.
Maintained cleanliness and presentation of stock room and production floor.Assisted customers with store and product complaints.Replenished supplies, bags and other materials at each cash wrap.
Recommended alternative items if product was out of stock.
Accurately balanced cash drawer after every shift.
Politely assisted customers in person and via telephone.
Worked as a team member performing cashier duties, product assistance and cleaning.
Educational Background
Open University,
Science
Coursework in Physics, Chemistry and Biology.
Great Ormond Street Hospital London,
Nursing
One year of Nursing School
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