Customer Service Quality Assurance

Laura Jean Buck

Email: ********@*****-********.***

Address:

City: Chesterfield

State: VA

Zip: 23224

Country: USA

Phone: 804-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

To gain employment with a company that offers growth opportunities and longevity.

Educational Background:

High School Dipolma from Bryant & Stratton College, Richmond VA 1/2001 to 12/2011 (Criminal Justice)

Job History / Details:

Career Focus

To gain employment with a company that offers growth opportunities and longevity.

Core Qualifications

Clerical and customer Service Support

Maintained computerized log for Military Training, (OSHA), and O.J.T.

Knowledge in Microsoft Word, Excel, and Power Point

Education and Training

December 2011 Bryant & Stratton College,

Associate of Applied Science Criminal Justice

Accomplishments

Documentation

Certificate of Achievement for earning a 3.00-4.00 GPA

Presented with Officer of the Quarter in recognition of continuous professionalism, reliability, and responsive service

Work Experience

September 2004 to Current

Andrews/ U.S.Security Glen Allen, VA 23224

Security Officer/ Acting Shift Supervisor

Supervise and motivate 2 TO 3 man crew when necessary, Scheduling modifications, Writing parking tickets, Internal and External patrols, Maintain Security log book, Respond to Fire, and Maintenance alarms.

February 2000 to June 2003

Alcoa Richmond, VA

Machine Operator

Served as a Slitting and Laminating Operator, Measured and cut flexible packaging material, Responsible for loading paper, film, and foil to unwind, Set-up.break-down, and trouble shoot equipment, make quality assurance adjustments, Certified Forklift Operator, responsible for maintaining daily servicing of forklifts which involved fueling and inspecting.

February 1999 to February 2000

Alcoa Richmond, VA

Washroom Attendant

Responsible for cleaning all equipment in Press-room, Laminating, and Extruding Department, Carton Catcher, also responsible for stacking cartons from printing press conveyer belt.

December 1994 to December 1998

United States Navy Jacksonville, FL

Airman

Maintained security on based, Transported officers to required destination for official business, handled various clerical functions, Answer and reply to phone calls regarding official military business, Tracked and maintained aviation equipment on computer database, Quarterly inventory inspections of tools and flight equipment, Issued equipment to flight crews and aviation mechanics. Responsible for preflight and post-flight inspections on SH-60B Rescue Helicopter, launched, recovered, and refueled aircraft, cleaned and preformed preventative maintenance on aircraft

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