Customer Service High School

Frank Holley

Email: ********@********.***

Address:

City: Washington

State: DC

Zip: 20001

Country: USA

Phone: 202-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

I am an energetic, self motivated professional who is able to multi-task and provide superior customer service. I have a natural ability to lead, yet i am able to follow and carry out complex directives well. My outgoing personality, excellent communication skills and dependability ensures that i will be a great addition to your team.

Educational Background:

High School Dipolma from Largo High School, Largo MD 1/2001 to 7/1990 (English)

Job History / Details:

Career Overview

I am an energetic, self motivated professional who is able to multi-task and provide superior customer service. I have a natural ability to lead, yet i am able to follow and carry out complex directives well. My outgoing personality, excellent communication skills and dependability ensures that i will be a great addition to your team.

Core Strengths

Creative problem solver

Excellent communication skills

MS Windows proficient

Effective solution development

Fast learner with a wide range of practical skills

Courteous demeanor

Enthusiastic developer of good relations with clients

Energetic work attitude

Responsible for inventory control

Customer service oriented

Cash management

Execution of floor set and visuals

Developed listening skills

Accomplishments

Customer Service

Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.

Handled guest complaints, maintaining a positive dining experience for all rest

Product Promotion

Up-sold products and motivated customers to upgrade current product plans.

Monetary Transactions

Handled cash, check, credit and automatic debit card transactions with 100 percentage accuracy.

Multi-tasking

Cashiered with two cash registers at once in tandem to maximize customer flow.

Work Experience

January 2010 to July 2012

Ruby Tuesday Washington, DC

Bartender

Recommended, selected and helped locate and obtain out-of-stock product based on customer requests. Developed reputation as an efficient service provider with high levels of accuracy. Clean bar, tend to guest needs.

August 2007 to January 2010

Champps Sports Bar Fairfax, Virginia

Bartender

*Responsible for ringing up customers in timely manner and guaranteeing high level of customer service.

January 2007 to July 2008

American Tap Room Gainesville, Virginia

Bartender

*Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.

February 2003 to July 2007

Wendy's Fairfax, VA.

Shift Manager

*Responsible for counting cashier tills.

* Responsible for making bank deposits.

* Monitored sales to labor ratio.

* Trained new employees.

* Selected as opening & closing manager.

* Awarded employee of the month eight times during my tenure.

Educational Background

Largo High School Largo, Maryland

HS Diploma, English

I also have advanced training in sales and online marketing.

Keywords

HS Diploma, Customer service, Customer Retention, Sales, MS Word, Cash Handling, Data Entry, Microsoft Office Suite, Computer Savvy, Deductibles.

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