Customer Service Manager

Marilyn Sanchez-Osorio

Email: *********@********.***

Address: ***** ** **** ****** ***** #307

City: Miami

State: FL

Zip: 33193

Country: USA

Phone: 786-***-****

Skill Level: Director

Salary Range: 70

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Marilyn Sanchez-Osorio

*********@********.*** Miami, Florida 33193 786-***-****

An accomplished Business Manager with an entertainment industry background who has a customer focus, has exemplary organization skills and understands how to deal with problems.

CORE COMPETENCIES

Languages: English, Spanish (native) and Italian fluency. Working knowledge of French.

Leadership People Management Marketing/Sales Customer Service Problem Solving Overcoming Obstacles Team Oriented Resourcefulness

Motivation Business Acumen Business Planning Business Strategy

ACCOMPLISHMENTS

Entertainment Industry 1980 - Present

Actress for over 15 years

Member of Screen Actors Guild for over 30 years

Member of SAG`s Florida Branch Hispanic Actors & Contracts Committees (2009-2010)

Performed in numerous Spanish language soap operas, TV commercials, music videos, films, and theatre in Venezuela, Guatemala, Dominican Republic, and U.S. (Miami & Los Angeles) in the 1980`s - 1990`s

Production assistant for a film in Italy -L`Urlo Della Verita- (1990)

Lead actress in a Publix regional commercial, still on the air today in the Southeast region of U.S. (2009)

Delta Air Lines, Inc., In-Flight Services Department February 2011 to Present

Flight Attendant - Destination Specialist providing In-Flight Services to Italian and Spanish speaking passengers

Position was based in Miami. Transferred to New York, then Detroit

Provided flight leader services

Mitigated and diffused numerous intense issues on a daily basis

Assisted crews with handling non-English speaking customer challenges

Assigned to travel internationally

Implemented Federal Aviation Regulations

The Law Offices of Marilyn Sanchez-Osorio, PLC. October 2001 - February 2012

Founder/Managing Member - Attorney at Law

Built start-up business to $500K/year by applying business development knowledge

Overcame funding obstacles by offering professional services in exchange for personal loans; retired all start-up debt within two years and sustained continued financing through business revenue alone

Established key start-up business strategy that recognized the need of Venezuelan immigrants to obtain the legal tools to set-up a new life in the U.S., thus creating a niche market of clients for business, immigration and real estate cases

Processed intra-company transfer visas for many Venezuelan clients

Expanded business to two offices in Miami/Coral Gables and Key West, FL in 2007 and hired support personnel

Managed associate attorneys and supporting staff members at both sites

Marilyn Sanchez-Osorio

The Law Offices of Marilyn Sanchez-Osorio, PLC (cont.)

Increased business by expanding focus to include personal Bankruptcy

Obtained discharges and confirmations for debtors in consumer bankruptcies, including Chapter 7 and 13

Marketed business through networking, referrals, website, news media, bus bench advertising, and radio & TV avenues

Facilitated the purchase of businesses and residential properties for international clients through the creation of new business entities

Represented local and international clients in processing various types of business related visa packages with the Department of State and Department of Homeland Security, USCIS

Opened an art gallery (Art Appeal Gallery, LLC) which used the wall space of the branch law office in Key West, FL, to both exhibit the art work and bring new potential law clients during art exhibits on weekends and afterhours

Created new start-up (Clean by Nature, LLC) Commercial & Residential Organic Cleaning Services 2010 - focused on exclusive use of organic, non-harmful, earth-friendly cleaning products for the office and home

ORACLE CORPORATION - Milan, Italy August 2000 - December 2000

Legal Intern in Corporate In-House Legal Department

Reviewed, translated, and drafted U.S. computer software contracts into contracts that would conform to applicable local Italian laws. (i.e. Distribution, license, end user, standard, full use, application full use agreements) Also, consulting and outsourcing agreements

Worked with outside legal counsel (Studio Legale Carnelutti) on pending litigation

Assisted Italian counsel in negotiations with American counsel with the creation of a joint venture between FIAT S.p.A., ORACLE Italia S.r.l., and Ernst Young

EDUCATION

Juris Doctor, with honors for Concentration Certificate Achieved in International Legal Practice NOVA SOUTHEASTERN UNIVERSITY Fort Lauderdale, Florida, USA 2000

Bachelor of Arts- Political Science and International Relations - Double major

FLORIDA INTERNATIONAL UNIVERSITY Miami, Florida, USA 1998

Associate in Arts - Political Science and Pre-Law

MIAMI-DADE COLLEGE Miami, Florida 1994

AWARDS

Awarded the Martin E. Feinreider Fellowship for International Human Rights, 1999 - Nova Southeastern University, Ft. Lauderdale, Florida

Worked as legal intern at FIAC, non-for-profit legal organization that helps low income immigrants achieve their legal status in the United States - May - August, 1999

Political Science Book Award for Outstanding Student in Comparative Politics, 1998 - Florida International University, Miami, Florida

Golden Key National Honors Society, 1997 - Awarded Life Membership

Author of Award Winning Essay in Psychology - Miami-Dade Community College, 1994

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