Customer Service High School
Resume:
Telia D Krumwiede
Email: ********@*****-*******.***
Address:
City: Tillamook
State: OR
Zip: 97141
Country: USA
Phone: 503-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
To obtain a position with a dynamic organization that will utilize my abilities to perform tasks in a timely fashion and my ability to learn new things, and work with a diverse group of professional in a fast paced environment.My personal goal is to possess an experience where I will be able to utilize my life experiences as well as my interpersonal skills and education, to not only allow myself to grow personally and professionally, but to firmly contribute towards the achievement of the mission and values my future employer.
Educational Background:
High School Dipolma from Portland State University, Portland OR 1/2001 to 6/2010 (Administrative Justice and Psychology)
High School Dipolma from General Associates Tillamook Bay Community Colle, Portland OR 1/2001 to 10/2012
High School Dipolma from Tillamook Bay Community College, Portland OR 1/2001 to 10/2012
Job History / Details:
Summary
To obtain a position with a dynamic organization that will utilize my abilities to perform tasks in a timely fashion and my ability to learn new things, and work with a diverse group of professional in a fast paced environment.My personal goal is to possess an experience where I will be able to utilize my life experiences as well as my interpersonal skills and education, to not only allow myself to grow personally and professionally, but to firmly contribute towards the achievement of the mission and values of Stimson Lumber.
Highlights
Problem resolution
Administrative support
Ability to work with a diverse group of people
Computer Savy
Meet deadlines
Willingness and Desire to learn
Self-motivated
Accomplishments
Research:
Investigated and analyzed client complaints to identify and resolve issues.
Training
Responsible for training all new employees to ensure continued quality of customer service.
File Management
Prepared monthly reports for records, closed terminated records, completed final audit of charts and insured that all documentation has been received and filed.
Computer Proficiency
Created PowerPoint presentations that were successfully used for business development.
Multitasking
Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
Customer Service
Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Experience
July 2008 to Current
Rodeo Steak House Tillamook, Oregon
Waitress
Greet and seat walk in guest.
Guest hospitality.
Our ultimate goal is to make sure that each guest has a welcoming, fulfilling experience while dining with us throughout the night.
Responsible for maintaining nightly staff bank.
Taking guests food and drink orders, serving each guest with suburb service.
December 2007 to December 2009
United States Postal Services Tillamook, Oregon
Rural Route Carrier
Sorting and delivering mail to rural addresses.
Drive/walk in inclement weather while delivering all mail within allotted route time.
December 2005 to December 2006
Wells Fargo Corporate Beaverton, Oregon
Collector 2
Manage high-end accounts that have become delinquent.
Work with client to become current.
Know all State and Federal regulations governing collection policies, Sell products and services to clients.
Receive incoming calls
Exceed collection goals set by managers
Maintain a productive account cure rate each month.
Use of Oscar and Hogan programs.
Many more responsibilities.
December 2003 to December 2005
Fred Meyer Jewelers Tillamook, Oregon
Sales Associate
Greet walk-in customers
Respond to customer inquiries or requests
Refer customer inquiries, request or complaints to appropriate staff;
Show various merchandise to customers
Receipt payments
Review credit applications
Handle warranty matters
Perform cleaning services for customers
Refer customers to the correct location for jewelry repairs
Semi-Annual inventory reports
Maintain high sales goals weekly.
Light collections and account analyzing.
December 2001 to December 2003
Tillamook County Creamery Association Tillamook, Oregon
First Helper
Package products in a timely sanitary fashion, fill large orders daily.
Graveyard- maintain a clean environment for the next workday.
Take apart heavy machinery, clean, inspect and make job orders for further maintenance.
Pass USDA food inspections.
physical and manual labor (45lb-60lb blocks of cheese)
December 1998 to December 2001
Tahoe Daily Tribune
Receptionist
Greet walk in customers.
Handle previous customer accounts
Open new accounts.
Direct and filter news related calls.
Handle high volume calls.
Communicate efficiently with news reporters.
Respond to customer/client inquiries, complaints, while maintaining customer/client satisfaction.
Education
2010 Portland State University Portland, Oregon
Bachelors of Science Administrative Justice
Psycholog
2006 General Associates Tillamook Bay Community Colle Tillamook, Oregon
Associates of Art Transfer. Associates of Science General Studies
2001 Tillamook Bay Community College,
G.E.D
Additional Information
Able to handle multiple high pressure assignments & meet tight deadlines Self-starter, thrive on a challenging work environment Excellent written, oral & interpersonal communication skills Highly organized Working with a positive, honest attitude Work well with a diverse group of people Highly driven personality, willing to do whatever it takes to complete each task at hand
Employee of the month for Fred Meyer Jewelers
Obtained many satisfactory cards for great job performance
Presidents list (maintaining 3.5 GPA)
Silver Award for collecting over $200,000
Gold Award for having all 5's for the month of November.
Gold award for maintaining the lowest CEV within the group for 6 months.
Graduated from Portland State University with Honors
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