Customer Service Manager
Resume:
Maria Van Parys
Email: *************@*****.***
Address: **** ******* ***** *****
City: Largo
State: FL
Zip: 33771
Country: USA
Phone: 727-***-****
Skill Level: Entry
Salary Range: Negotiable
Primary Skills/Experience:
Thorough, knowledgeable, great bedside manner, team player, strong communication skills
Educational Background:
ASN
Job History / Details:
Maria Anna Van Parys
2101 Deville Drive North
Largo, FL. 33771
*************@*****.***
October 30, 2012
Dear Human Resources Manager,
I am a RN seeking employment with an organization that emphasizes quality care, compassion, and the basis of their core values derive from team work and from the result of achieving consistent exemplary patient feedback. I have recently received my RN licensure in June; however, because of my customer service background makes me stand out from other candidates with similar RN experience vying for this position.
As you will see from the enclosed resume, I have more than five years of experience in the field of healthcare and over fifteen years of quick service restaurant experience. My resume shows that I have been in a variety of roles, including cashier, Nursing assistant, Restaurant Manager and RN. In order to perform these different skills, one needs to have not only the sensitivity to those in need, but also have the communication skills in order to promote teamwork, educate others, and follow company protocols. I have been told many times, that any RN can perform the job, but to have a natural bedside manner as well as the ability to work as a team player, are qualities which many organizations seek in prospective employees.
If you have questions, or if you want to schedule an interview, please contact me via home 727-***-****, cell phone 727-***-**** or Email at *************@*****.***. Thank you very much for both your time and your consideration concerning potential job opportunities.
Sincerely,
Maria Anna Van Parys
Enclosure
Maria Anna Van Parys
2101 Deville Drive North, Largo FL 33771
(T) 727-***-**** (C) 727-***-**** (E) *************@*****.***
Professional Summary
Entry level RN with five years of telemetry health care experience, fifteen years of customer service experience, competency in electronic charting interpreting cardiac rhythms and medications and effective communication skills with patients, families, physicians and other members of the multidisciplinary health care team.
Licenses
Florida License number RN 9343334, 6/2012-4/2014
Basic Life Support (BLS) Certification via American Heart association 7/2012-7/2014
Professional Experience
10/2012 - 06/2012 Morton Plant Mease Clearwater, FL
Registered Nurse
Worked in thirty-four bed medical surgical overflow unit
Orientated in forty-five bed step-down telemetry floor
Ensured proper care to patients with chronic and acute health problems such as pain management, MI, arrhythmias, asthma, COPD and pneumonia
Utilized strong assessment skills to determine necessary patient care.
Liaised between patients and physicians to ensure patient comprehension of treatment plans.
Accurately documented all elements of nursing assessment, treatments, medications, discharge instructions and follow-up care.
06/2012 - 06/2007 Morton Plant Hospital Clearwater, FL
Nurse Apprentice II/ Patient Care Technician
Established rapport with patients and colleagues.
Evaluated patient care needs, prioritized treatment and maintained patient flow.
Assisted patients with bathing, dressing, feeding, lifting and transferring.
Recorded patients' temperature, pulse and blood pressure.
10/2003 - 02/2000 WAWA Woodstown, NJ
Retail Cashier
Ensured freshness of food and ingredients by checking for quality,
keeping track of old and new items, and rotating stock
Performed all transactions in cordial, efficient and professional manner
Moved to Florida in Nov, 2003, and stayed home when pregnant with second child October, 2004.
02/2000 - 12/1989 Kentucky Fried Chicken/ YUM Corporation King of Prussia, PA
Restaurant General Manager/Shift Manager
Ranked in top 30% of 97 restaurant region
Interviewed, selected, trained and supervised staff
Participated in ongoing customer service programs to build sales and rapport in the community.
Developed and maintained staff that provided hospitable, professional service while adhering to policies and business initiatives
Education and Training
2012 Saint Petersburg College, Pinellas Park, FL, USA
Nursing
Associate of Science
4.0 GPA Prior to Clinical Program
Semester III Care Plan presented to the AACN certification Board for high quality work
Semester IV Care Plan submitted for future students.
References
Jerianne Botts
Consultant
Arlene Catapodi
WAWA Manager
BG Diehl
Executive Director, Midway Manor
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