Customer Service Sales

Yvonne Komenovich

Email: ********@***************.***

Address:

City: Castro Valley

State: CA

Zip: 94546

Country: USA

Phone: 510-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Retail Sales Associate with ten years experience in retail apparel, also possessing managerial skills in children's toys and other fine retailers. Enjoys helping customers find products to meet their needs.

Educational Background:

High School Dipolma from Heald College, Hayward CA 1/2001 to 10/2012 (Medical Insurance Billing Coding)

High School Dipolma from Blackford High, Hayward CA 1/2001 to 10/2012

Job History / Details:

Summary

Retail Sales Associate with ten years experience in retail apparel, also possessing managerial skills in children's toys and other fine retailers. Enjoys helping customers find products to meet their needs.

Highlights

Team leadership

Reliable and dependable

Basic clerical knowledge

MS Office proficient

Inventory control

Courteous demeanor

Dedicated team player

Resolution-oriented

Excellent communication skills

Markdown/promotional procedures

Large cash/check deposits

Store maintenance

Accomplishments

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Multi-tasking

Cashiered with two cash registers at once in tandem to maximize customer flow.

Experience

June 1994 to February 1996

Kaybee Toys Cupertino, Ca

Assistant Manager

Earned management trust by serving as key holder, responsibly opening and closing store.Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions..Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.

Organized store merchandise racks by size, style and color to promote visually appealing environment.

January 1990 to July 1993

Clothes time San Jose, CA

Sales Associate/ Assistant Manager

Earned management trust by serving as key holder, responsibly opening and closing store.Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.Guided customers in choosing items that reflected personal style and shape.

Replenished floor stock and processed shipments to ensure product availability for customers.

Recommended merchandise based on customer needs.

September 1982 to June 1987

Lerner's San Jose, Ca

Sales Associate/Assistant Manager

Earned management trust by serving as key holder, responsibly opening and closing store. while maintaining knowledge of current sales and store promotions.Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.Maintained cleanliness and presentation of stock room and production floor.Folded and arranged garments in attractive displays.

Placed special orders and called other stores to find desired items.Facilitated monthly and quarterly physical inventory counts.

Replenished floor stock and processed shipments to ensure product availability for customers.

Education

2014 Heald College Hayward, CA

Associates Degree Medical Insurance Billing Coding

Certification in Keyboarding with 39wpm and 1 error

GPA of 3.45

1985 Blackford High San Jose, CA

High School Diploma General

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