Manager Six Sigma

David Maczka

Email: *********@********.***

Address: *** **** ***** ****

City: Williamsville

State: NY

Zip: 14221

Country: USA

Phone: 716-***-****

Skill Level: Director

Salary Range: 90

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

David J. Maczka

357 West Klein Road Williamsville, NY 14221

Phone: 716-***-****- Home / 716-***-****- Cell

E-mail: *********@********.***

Objectives

I offer extensive years of experience and leadership in developing, implementing and strategic planning of budgets, forecasting, resource allocation, technology and business activities that result in driving solutions and operational performance. Experience and expertise in the management of operations with the unique combination of hands-on administration that maximizes organizational effectiveness, operational leadership that ensures efficiency and guidance that yields productivity. I`ve accomplished this in senior-level positions in the business sector, where I consistently analyze processes with an eye toward greater efficacy.

My accomplishments include assessing and achieving success at current and future staffing needs, overseeing allocation of financial resources and managing budgetary processes for multi-million dollar organizations. I can build and lead successful, goal-oriented teams of professional staff while overseeing budgets and resources for bottom-line results. . I have extensive experience and capability in negotiating client and vendor contracts, Project Management, building positive customer/client interaction and achieving and exceeding expected goals. I consistently work to solve problems while embracing change and its positive effect on successful organizations by fostering commitment, team spirit, pride, trust, and group identity.

Education

Bachelor of Science- Criminal Justice (1996)

Hilbert College

Hamburg, NY

GPA: 3.2

Other Education/Accomplishments

Completed GE Capital Corporation Black Belt Six Sigma training program

Certified Green Belt Six Sigma Program

Successfully improved business processes domestically and internationally

Successfully passed State of Nevada collection agency qualified manager exam

Experience

Director of Quality & Compliance (2009 - Current)

SITEL / National Action Financial Services Williamsville, NY

* Member of the Executive management team providing operational guidance, improvements and planning.

* Reduced overall Complaints and litigation by 66% by consistent training, testing and education.

* Reduced Vendor costs 47% by negotiating pricing, while ensuring the continuation and enhancements of services.

* Enhance / Develop company Standard Operating Procedures to improve job functions, process and responsibilities.

* Continually achieve positive results by leading client audits insuring all information is accurate, complete and organized.

Director of Operations (2007-2009)

Redline Recovery Services LLC. Getzville, NY

* Responsible for P&L, budgets, Staffing for over 100+ employees

* Cultivated client performance that resulted in increased company revenue of 30%+ utilizing improved processes, guidance and planning.

* Enhanced training program which resulted in a reduction of agent turnover and improved performance.

Operations/Office Manager (2006-2007)

Mercantile Adjustment Bureau Williamsville, NY

* Introduced new process technology which resulted in increased revenue generation.

* Improved client relations by consistently communicating performance and enhancement plans.

* Escalated new client growth by 41% attributed to consistent performance, planning, and direction.

Group Division Manager / Director of Operations Support (2000-2006)

Creditors Interchange Inc. Cheektowaga, NY

* Successfully lead re-organization of back office support staff due to rapid client growth.

* Developed and implemented companywide standard operating procedures.

* Planned weekly executive meetings, including topics of discussion, appropriation of funds, new business proposals, and technology enhancements.

Group Division Leader (1992-2000)

Great Lakes Bureau Buffalo, NY

* Received rapid promotions by consistently obtaining/exceeding client expectations.

* Excelled in employee performance and productivity utilizing positive reinforcement.

* Analyzed production processes, identified and implemented efficient cost reduction methods in conjunction with improved performance.

* Developed monthly action plan for improving employee performance.

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