Customer Service Manager

Rosemarie Gerhardt

Email: *********@********.***

Address: *** ******** **

City: Monmouth Junction

State: NJ

Zip: 08852

Country: USA

Phone: 908-***-****

Skill Level: Experienced

Salary Range: 48

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Summary

Professional and experienced profit center manager. Core competencies include managing - key account handling - event planning - merchandising " sales & marketing strategic planning - property management " customer service " merchandising - business turn around - selection interviewing and employee development. Effective motivator, trainer and team builder with particular success in designing innovative marketing concepts. Possess excellent interpersonal skills building effective customer relationships. Experienced high level organized thinker.

Professional Experience

The Pines at Whiting March 2011 to Present

MDS Assistant

Open all MDS Assessments for PPS and Long Term Care

Compile medical information for MDS Coordinator utilizing MARS and TARS database

Maintain health information in resident charts including building, thinning and closed.

Maintain Certifications of all Doctors and licensed professionals as per state mandate.

Fill in for Admission Director in her absence.

Strategic Merchandising Partners

Regional Project Supervisor

Supervise, hire, train and counsel over 100 independent contractors in five state territory

Oversee client call standard compliance

Technical support of hiring and training staff resulting in a timely rollout of new clientele

Washington Mutual

Assistant Financial Center Manager

Oversee Financial Center audits and inspections

Maintained 100% Customer Satisfaction

Acting Manager for Grand Opening of new site

Millennium Graphics

Sales / Marketing Manager

Managed sales, marketing, warehouse and office functions

Organized trade show presentations, brochures, and other marketing material

Redesigned order forms reducing vendor errors and improved communications

Assisted in the relocation of office and warehouse to single site.

Organized work force into departments to ensure smooth workflow during transitional growth stages.

Menlo Park Mall

Customer Service / Marketplace Manager

Hired, trained, supervised, reviewed and counseled Customer Service staff.

Management support

Solved Holiday season staffing crisis by setting up a third shift and overlapping schedules during peak hours

Increased sales 20% and reduced expenses.

Managed move to temporary location when Customer Service Booth was replaced

Demolition and rebuild were completed on schedule with no down time or interruption of services and no additional expenses

Presented new MALLPeRKS program to outside vendors resulting in the largest local MALLPeRKS rewards offered in first edition of program.

Belfer Realty

A/R A/P Bookkeeper

Process all Account Payables, verify payment, prepare checks

Process all Account Receivables including Lock Box accounts and cash payments

Monthly Bank Reconciliations

General Ledger postings

Computer Skills

MS Word 2007, MS Excel 2007, MS Power Point 2007, MS Outlook 2007, MS Projects, MS Access 2007, Peachtree, Quick Books, Internet, AR/AP Bookkeeping, Quick Care, AOD

Microsoft Certified Application Specialist

Microsoft Projects Certified

PMI Certified

Education

Avtech Institute of Technology June 2009

Recognitions

Received award for motivating staff to volunteer in Earth Day activities

Received All-Up award for maintaining proficiency in five Key Performance Indicators from Washington Mutual

Won award for exceeding stretch goals for new memberships by creating and implementing marketing events that included CSR incentives from Menlo Park Mall

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