Customer Service Manager
Resume:
Robin L Spiller
Email: ********@**************.***
Address:
City: Katy
State: TX
Zip: 77449
Country: USA
Phone: 319-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
OBJECTIVE & QUALIFICATIONS SUMMARY: Accomplished, strategic-thinking customer service representative, offering a combination of financial, business and technology expertise and diverse industry experience. Respected leader of large cross-functional teams with expert communication and interpersonal skills. Proficient in the use of customer service relations to enhance business performance. Customer Service Support Professional experienced working in fast-paced environments demanding strong organizational, technical and interpersonal skills. Trustworthy, ethical, and discreet; committed to superior customer service. Confident and poised in interactions with individuals at all levels. Detailed-oriented and resourceful in completing projects; able to multi-task effectively. Capabilities include but are not limited to; Customer Service & Relations Word Processing & Typing Filing, Data Entry & 10 Key, Microsoft Word & Works, Excel
Educational Background:
High School Dipolma from South University Online, Savannah GA 1/2001 to 10/2012 (Physcology)
Job History / Details:
Career Overview
OBJECTIVE & QUALIFICATIONS SUMMARY: Accomplished, strategic-thinking customer service representative, offering a combination of financial, business and technology expertise and diverse industry experience. Respected leader of large cross-functional teams with expert communication and interpersonal skills. Proficient in the use of customer service relations to enhance business performance. Customer Service Support Professional experienced working in fast-paced environments demanding strong organizational, technical and interpersonal skills. Trustworthy, ethical, and discreet; committed to superior customer service. Confident and poised in interactions with individuals at all levels. Detailed-oriented and resourceful in completing projects; able to multi-task effectively. Capabilities include but are not limited to; Customer Service & Relations Word Processing & Typing Filing, Data Entry & 10 Key, Microsoft Word & Works, Excel
Core Strengths
Inventory control
Store maintenance
Telecommunication skills
Adaptability
Conflict resolution
Creative problem solver
Excellent communication skills
Problem solver
Energetic work attitude
Active listening skills
Quick learner
Accomplishments
Customer Service
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Customer Interface
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Multi-tasking
Cashiered with two cash registers at once in tandem to maximize customer flow.
Database Maintenance
Assisted in the managing of the company database and verified, edited and modified members' information.
Work Experience
May 2010 to October 2012
Rockiin Robiin's Day Care Cedar Rapids, IA
Child Care Provider
Provide in home care for children of working families.Created repeat business by developing long-term relationships with regular clients.Enforced safety procedures in accordance with facility policies and government regulations.Accountable for all staff development, budgeting and supply ordering.Frequently commended for maintaining the safety, respect and dignity of parents.Provided DHS (Department of Health Services) with corrective action plans.Utilized strong assessment skills to determine necessary child care.Provided on-call care at all times of day and night.Cleaned and sterilized instruments and disposed of contaminated supplies.Maintained all confidential personnel files, licensing and CPR compliance records.
July 2008 to December 2009
CCB Packaging Hiawatha, IA
Shift Supervisior
Assist in the packaging of products for various food companies.Mastered the intricacies of the process flow within each department.Operated all equipment throughout manufacturing process to back-fill.Coordinated closely with quality control regarding products awaiting dispositions.Maintained and enforced a safe and clean working environment at all times.Coordinated preventative maintenance on existing and new production equipment, including routine calibration.
Established and adjusted work procedures to meet production schedules.Supervised production schedules, production quality and on time delivery.Diligently maintained safety and quality standards.
April 2008 to July 2008
Quality Inn
EXPERENCE Quality Inn Hotels Cedar Rapids, IA
Customer Service/Front Desk Clerk
Responsible for customer service in the hotel division,.
duties include answering customer queries, problem solving.
and providing detailed information on new products and services.
Generated repeat business through successful follow-up.
Assisted customers in person and via telephone.Cross-trained and provided back-up for other customer service representatives when needed.
July 2007 to March 2008
Iowa National Guard Johnston, IA
Janitorial
Responsible for performing scheduled janitorial duties as required.
Assumes specific janitorial duties such as: Vacuuming, cleaning offices, bathrooms, board and committee rooms.
setting up board rooms and committee rooms cleaning spots on tile/carpet floors stripping, waxing and buffing floors.
Recommended alternative items if product was out of stock.
May 2005 to March 2007
McDonald's Fast Food Cedar Rapids, IA
Shift Manager
Responsible for directly supervising sales workers in a retail establishment or Department.
Duties may include but are not limited to management Functions, such as: Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
Direct and supervise employees engaged in sales, imventory-taking, reconciling cash receipts, or in performing services for customers.
Enforce safety, health, and security rules.
purchasing, budgeting, accounting, and personnel work, in addition to supervisory duties, Keep records of purchases, sales, and requisitions.
Earned management trust by serving as key holder, responsibly opening and closing store.Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.Conducted weekly walkthroughs with the General Manager to discuss all interior visual displays including store window presentation.Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.Cross-trained and provided back-up for other customer service representatives when needed.Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.Replenished supplies, bags and other materials at each cash wrap.
Accurately balanced cash drawer after every shift.
October 2004 to May 2005
Dee Zee Manufacturing & ICIW Des Moines, IA
Fabrication Specialist/Dietary Assistant
Responsible for performing manufacturing duties, including but not limited to: Dimensional and visual inspections Hand finishing and parts cleaning Participate in team's continuous improvement initiatives Assist in serving meals as necessary and on a timely basis.
Serve food in accordance with established portion control procedures, Assist in checking diet trays before distribution, and deliver food carts, trays, etc.
Maintained cleanliness and presentation of stock room and production floor.
March 1999 to October 2004
TM One, Access Direct, Market Rep.Com, MCI World Dallas, TX
Customer Service/Telesales Representative
Responsible for providing prompt and courteous service by, Demonstrating friendliness and greet every customer as they enter and participate at the sale.
Make sure customers receive prompt, efficient and courteous attention for all contacts and transactions Resolve any customer complaints in a friendly, courteous manner.
Advise the Marketing Manager or designated manager of all serious complaints or incidences.
Ensure proper follow-through on all directives, bulletins, schedules and accounting from the Marketing Manager or designated manager.
Maintain a good flow of communication with the all office personnel.
2.
Responsible for customer service in the local/long distance and audio conferencing division as well as; providing prompt and courteous service to all customers regarding their home equity loans.
Assist in the training of new Team Members Set up, monitor, and coordinate multiple conference calls as requested by MCI Business customers with the utmost accuracy, while maintaining.
Assisted customers in person and via telephone.Cross-trained and provided back-up for other customer service representatives when needed.Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.Provided customer service during an average of 60 calls per day by answering customer inquiries, solving problems and providing new product information.Developed reputation as an efficient service provider with high levels of accuracy.
April 1996 to March 1999
Amana Appliances Amana, IA
Team Production Member/Material Handler
Perform manufacturing duties, including but not limited to Understanding product materials and components at a compatibility and quality level that is critical to delivering a superior product to the customer ship your appliance products to their required destinations in a timely manner establish program management and manufacturing thresholds that result in a consistent box-build process flow.
Communicated with vendors regarding back order availability, future inventory and special orders.
Educational Background
2014 South University Online Savannah, GA
Associate of Science Physcology
3.0 GPA
Currently still attending
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