Customer Service Administrative Assistant

Customer Service/Administrative Assistant (Orange County - HB & surrounding areas)

Date: 2012-10-25, 12:21PM PDT

*********@***.***

***Please note that I am interested in FULL TIME only. SERIOUS INQUIRIES only please. I AM NOT interested in inside/outside sales or Telemarketing I am also open to other offers outside of Customer Service/Administrative work.

Kimberly Lopes (5six2) 3zero4-3nine9two *********@***.***

A highly talented and accomplished Administrative Assistant and Receptionist, with extensive skills and experience in Customer Service.

Organized and efficient, ability to multitask.

Excellent verbal and written communication skills.

Strong customer support and satisfactory.

Self-motivated, team player.

Proficient in Microsoft Office, Word, and Excel.

Proficient with 10 Key, and able to perform at 35+ wpm.

Professional Experience

Downforce USA, Anaheim, CA $11.00 Hr. August 2012 - Present

Office Coordinator

Answering phones, making outbound calls.

Communicating with Venders/Customers via Microsoft Outlook.

Processing all incoming Sales Orders in Quick Books.

Assigning serial numbers to new orders, and sending orders to the warehouse.

Following up on all orders, and shipping when finished.

Collecting payments (A/R), and paying venders/bills (A/P) while keeping track of all bills in Quick Books.

Pure Aqua, Inc., Santa Ana, CA $13.00 Hr. June 2011 - July 2012

Administrative Assistant, Logistics Coordinator.

Preparing quotes for Water Treatment Systems and Parts.

Answering all incoming phone calls.

Entering received inventory into Quick Books and Excel.

Shipping/Receiving, and sorting all incoming and outgoing packages and/or pallets.

Filing vendor receipts and quotes.

Creating Invoices and packing lists for outgoing shipments.

AnaJet, Inc., Costa Mesa, CA $15.36 Hr. March 2010-Nov 2010

Customer Service Rep., Receptionist

Answering 10+ phone lines throughout the day, checking all voicemail daily, distributing new call-in leads in an orderly manor.

Creating labels via US Mail/FedEx, preparing sample packages with two t-shirts, brochures, and a book. Packaging up the samples, labeling and shipping.

Performing quality control, keeping stock of black and white shirts, folding and bagging.

Keeping excel worksheet logs of all samples sent out and by which Sales Rep.

Creating bill of ladings and airway bills to ship and receive tradeshow material throughout the United States with dimensions, weights, and product information. Shipping with companies such as FedEx National/Freight and Mach1 Global.

Taking customer supply orders, credit card information, and shipping information, verifying address, phone numbers, and email addresses.

Scheduling AnaJet University every Friday for customers that have bought a new machine. AnaJet manufactures and sells Direct-to-Garment Apparel Printers right here in the USA.

Bay View Construction, Signal Hill, CA $12.01 Hr. August 2009-February 2010

Office Manager, Customer Service Rep

Answering phones, directing calls where needed.

Processing orders, billing completed jobs.

Processed all jobs through QuickBooks.

Proficient in Microsoft Outlook, Word, and Excel.

Payroll processing assistant.

Amtrak, Riverside, CA $12.07 Hr. February 2009-June 2009

Reservation Agent

Answering 100+ phone calls daily, from start to finish.

Finding specific times and/or trains for customers, booking seats, any special needs, and confirming reservations.

Accepting credit card information, processing payments, and emailing reservation confirmations.

Dr. Gerald W. Miller, M.D., Long Beach, CA $9.00 Hr. August 2007-April 2008

Front Office Clerk, Receptionist

Answering 10+ phone lines daily.

Checking patients in/out of the office, collecting co-pays.

Scheduling appointments

Preparing new patient charts/verifying insurance coverage.

Filling, faxing, and copying.

Albertsons, Moreno Valley, CA $6.75 February 2006-July 2006

Courtesy Clerk, Bakery

Bagging groceries and assisting customers to their vehicles and unloading groceries.

Collecting all the grocery carts and keeping the parking lot free of carts.

Hourly store sweeps throughout the store.

Making sure that all go-backs were done during my shift.

Assisting customers within the store.

Education

United Education Institutional College, San Bernardino, CA May 2008-January 2009

Medical Billing and Insurance Coding

Completed a one year course in Medical Billing and Insurance Coding, received all of my certificates for 8 mods.

3.5 GPA and perfect attendance.

Bayside High School, Moreno Valley, CA September 2002-June 2006

Graduated with a 4.0 GPA, Principals Honor Roll, Perfect attendance, and received High School Diploma.

References

Available upon request.

Contact this candidate