Project Technical Writer
Resume:
SUPRABHATHA RAO
*** **. **** * **, Brooklyn, NY *1238
***********@*****.***
SUMMARY
Vast experience (5+ years) in content strategy, technical writing, desktop publishing, and editing.
Efficient team leader with strong time-management and organizational skills.
Detail oriented in delivering consistent documentation that conforms to established style standards.
Talent for generating innovative ideas and seeing a project from conception to completion.
Ability to multi-task and deliver top quality documentation both independently and as part of a team.
EXPERIENCE Openstream Inc. Somerset, NJ
Copy / Technical Writer Aug 2011 Jan 2012
Directly worked with CEO and Sales Director to revamp the content of the current website and marketing
collateral.
Proactively worked with developers to deliver Developer s, User s, and Installation guides.
Contributed critical ideas to generate new marketing message during meetings with CEO and Sales
Director, as a member of core creative team.
R.R. Donnelley (Client: Morgan Stanley) New York, NY
Content Strategist / SharePoint Administrator Feb 2011 Jun 2011
Conceptualized and generated a project to resolve existing communication gaps between client teams
using the MOSS 2007 dashboard feature.
Successfully managed a Quick Reference Card project through completion.
Proposed and created a SharePoint Wiki site for Client s Business Intelligence Service team.
Copy and image edited client s On the Job Training materials.
Delivered standardized Quick Reference Cards for various client applications.
Maintained structured and organized project templates to integrate with the dashboard site.
Established and managed version control of the team s documentation on MOSS 2007.
PSI International (Client: City of New York Department of Investigations) New York, NY
Technical Writer / Business Analyst Aug 2008 Jan 2011
Authored and co-authored business and functional requirements, testing processes, and end-user manual.
Interviewed SMEs to understand product functionality and deliver audience-appropriate documentation.
Served as the go-to person for troubleshooting end users problems post go-live.
Co-trained the end users and senior executives on the newly implemented application.
Tested (Black Box style) the tool for the client and identified a significant number of defects.
Enhanced project collaboration by creating and supporting a project SharePoint site and archived the
team s knowledge base on this site.
Extensively formatted, proofed, and standardized existing documents.
AvePoint Inc. Jersey City, NJ
Technical Writer Jun 2008 Jul 2008
Trained in Structured FrameMaker and efficiently coalesced User Guides from MS Word with
FrameMaker.
Comfortably used existing SharePoint site for project collaboration and posted How-To documentation
on this site.
Wachovia Banking Systems Philadelphia, PA
Technical Writer Feb 2008 May 2008
Solely managed documentation responsibilities.
Reviewed existing User Manuals and Training Guides; prepared presentations for product launch.
American Solutions (Client: Avenue e-Health Strategies) New York, NY
Technical Writer Sep 2007 Jan 2008
Worked with Business Analysts and Developers to deliver documentation for successful product launch.
Researched and analyzed new products, thereby efficiently documented product FAQs.
Symphony Services Bangalore, India
Technical Writer Jul 2005 Aug 2006
Performed gap-analysis for documentation and proofread online help guides for ERP clients.
Documented info-sheets to advertise local events at the workplace.
SKILLS Technical: MOSS 2007, WSS 3.0, MS Office Suite, MS Visio, SnagIt, TeamConnect, Demand Planner, MANTIS,
Adobe Photoshop, PaintShop, HTML, XML.
Writing Environment: MS Word, Structured and Unstructured FrameMaker, RoboHelp.
EDUCATION Ontario Graduate Certificate in Advertising, Loyalist College of Arts & Technology, Canada 2006 2007
Master of Arts in English, University of Madras, India 2003 2005
Bachelor of Arts in English, University of Madras, India 2000 2003
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