Quality Assurance Customer Service

DIANA NGUYEN

Email: ********@************.***

Address:

City: GARDEN GROVE

State: CA

Zip: 92841

Country: USA

Phone: 714-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Over 25 years experience in high-tech Manufacturing environment including quality inspection, inventory control, reconciling reporting discrepancies, inventory records, data entry, cycle count program, receiving, shipping, stock room and packaging. Operating System: Windows XP, Vista, Window 7. Software: Microsoft Office (Word, Excel, Power Point, Outlook) QuickBook Pro 2009, Oracle, Clarify, Agile. UPS, Fed Exp. Syspro. Fluent in Vietnamese.

Educational Background:

High School Dipolma from Coastline Community College, Garden Grove CA 1/2001 to 4/2010 (Clerical Accounting & Bookkeeping)

High School Dipolma from Coastline Community College, Garden Grove CA 1/2001 to 10/2012

High School Dipolma from Coastline Community College, Garden Grove CA 1/2001 to 10/2012

Job History / Details:

Summary

Over 25 years experience in high-tech Manufacturing environment including quality inspection, inventory control, reconciling reporting discrepancies, inventory records, data entry, cycle count program, receiving, shipping, stock room and packaging.

Operating System: Windows XP, Vista, Window 7.

Software: Microsoft Office (Word, Excel, Power Point, Outlook)

QuickBook Pro 2009, Oracle, Clarify, Agile. UPS, Fed Exp. Syspro.

Fluent in Vietnamese.

Highlights

Quick learner

Material handling

Engineering knowledge

Production scheduling

Hard working and self-motivated

Knowledgeable of quality control standards

Attention to detail

Inventory control

Problem solver

Excellent communication skills

Shipping and receiving professional

QA expert

Prior experience with MSDSs

Expert on Textile Tensile strength tester

Knowledgeable of using Calipers, Radius, Pin, Ring, Thread, Height, Force Gages

Prior supervisory experience

Mathematical aptitude

Accomplishments

Planned, directed, coordinated and assigned manpower to efficiently meet production requirements.

Daily cycle count with 99.9 percentage accuracy, eliminating requirement for annual physical inventory.

Recycled packaging resulting in reduced expense.

Resolved RMA discrepancies for all geographical service locations.

Implemented electronic filing of Engineering Change Orders resulting in

reduced expenses.

Utilized FIFO method in all areas.

Maintained the On-Time Delivery to customer.

Experience

November 2010 to Current

Airborne Systems Santa Ana, CA

Quality Assurance

Maintained and enforced a safe and clean working environment at all times.Documented, filed and maintained proper inspection records and quality assurance documents.Inspected, tested and measured all incoming materials to ensure compliance with contract specifications. Able to communicate effectively with Quality Engineering and Production with issues.

July 2001 to December 2008

Quantum Corporation Costa Mesa, CA

Supervisor Production

Key in identifying the Root Cause issues as per receiving error and order

management impact .Successfully Managing Grief Log during Clarify Conversion forward. Resourceful in providing guidance and education on Oracle functions with outside team. Extremely resourceful in finding the pertinent people to help identify and resolve the open items. Provided extremely important support and knowledge base during the Clarify conversion, helping to identify proper direction for the development teams. Keeping the install records in sync assisted in a cleaner Install base. Supervised 12 Associates. Daily cycle count with 99.9 percentage accuracy, eliminating requirement for annual physical inventory. Managed $26M Distribution Center inventory. Shipped international and domestic orders. Customer RMA Receiving. Processed vendor and inter company purchase orders. Contract configuration management. Managed daily Logistics issues. Reconfigured drives for optimal inventory lever. Maintained inventory of packaging materials. Weekly vendor inventory reconciliation.

Resolved RMA discrepancies for all geographical service locations. Managed customer specific packaging requirements. Recycled packaging resulting in reduced expense. Performed visual inspection of all incoming products. Same day processing in all shipping and receiving areas. Implemented process flows and same-day processes for production department.

January 1987 to July 2001

Seagate Technology Costa Mesa, CA

Documentation Specialist

Administrated Approved Supplier List, submitted Engineering Change Orders, performed filing, distribution and archiving of documentation. Created Bill of Materials for production Assemblies.Implemented electronic filing of Engineering Change Orders resulting in reduced expenses. Developed and trained coworkers for Customer Service Management system. Assigned worldwide inventory control numbers to new products. Administered Approved Supplier List.

Education

2010 Coastline Community College Garden Grove, CA

Certificate Clerical Accounting & Bookkeeping

Coastline Community College Garden Grove, CA

Certificate in Progress Supervision & Management

Coastline Community College Garden Grove, CA

Certificate in Progress Office Support Specialist

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