Customer Service Sales

Citlaly Gamez

Email: ********@***************.***

Address:

City: Cicero

State: IL

Zip: 60804

Country: USA

Phone: 708-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Motivated customer service representative with over three years retail experience in a fast-paced environment.

Educational Background:

High School Dipolma from Morton East High School, Cicero IL 1/2001 to 7/2005 (secondary education)

Job History / Details:

Career Overview

Motivated customer service representative with over three years retail experience in a fast-paced environment.

Core Strengths

Large cash/check deposits

Markdown/promotional procedures

Store maintenance

Inventory control

Top sales performer

Adaptability

Creative problem solver

Excellent communication skills

Problem solver

Energetic work attitude

Quick learner

Opening/closing procedures

Accomplishments

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Computed Data Reports

Provided required weekly, monthly and quarterly reports listing sales figures and client track records.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Sales

Consistently generated additional revenue through skilled sales techniques.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Multi-tasking

Cashiered with two cash registers at once in tandem to maximize customer flow.

Database Maintenance

Assisted in the managing of the company database and verified, edited and modified members' information.

Work Experience

June 2006 to August 2008

The Limited Oak Brook, IL

Manager

Earned management trust by serving as key holder, responsibly opening and closing store.Described product to customers and accurately explained details and care of merchandise.Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.Computed accurate sales prices for purchase transactions.Conducted weekly walkthroughs with the General Manager to discuss all interior visual displays including store window presentation.Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.Provided daily support as the company's only bilingual Spanish/English customer service representative.

Earned Top Seller for two consecutive quarters in 2007.Replenished supplies, bags and other materials at each cash wrap.

Helped coordinate store fashion events under strict deadlines.

November 2009 to Current

H&R Block Forest Park, IL

Manager

Earned management trust by serving as key holder, responsibly opening and closing store.Achieved high sales percentage with consultative, value-focused customer service approach.Managed quality communication, customer support and product representation for each client.Attended local, regional and national trade shows for product development training as defined by territory needs.Worked under strict deadlines and responded to service requests and emergency call-outs.Politely assisted customers in person and via telephone.

Created new processes and systems for increasing customer service satisfaction.

Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.

Worked as a team member performing cashier duties, product assistance and cleaning.

Recipient of multiple positive reviews acknowledging dedication to excellent customer service.

Processed and issued money orders for customers.

Routinely answered customer questions regarding merchandise and pricing.

Generated leads for new sales through telephone and email contact with customers.

Train and develop associates. Teach a basic income tax course.

March 2010 to Current

The Childrens Place SKokie, IL

Manager

Earned management trust by serving as key holder, responsibly opening and closing store.Described product to customers and accurately explained details and care of merchandise.Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.Computed accurate sales prices for purchase transactions. Train and developed associates. Drive sales on a daily basis. Target monthly goals.

10/25/2012 12:00:00 AM

Bath & Body Works Oak Brook, IL

Manager

Described product to customers and accurately explained details and care of merchandise.Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.Computed accurate sales prices for purchase transactions.Assisted customers with store and product complaints.Dedicated to continuously improving sales abilities and product knowledge.

Replenished supplies, bags and other materials at each cash wrap.

Recommended alternative items if product was out of stock.

Guaranteed positive customer experiences and resolved all customer complaints.Accurately balanced cash drawer after every shift.Monitored cash drawers in four checkout stations to ensure adequate cash supply.Helped drive sales goals and achieve monthly quota figures.

Educational Background

2005 Morton East High School Cicero, IL

High School Diploma secondary education

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