Customer Service Sales

ANN GARDNER * Donlands Ave. #***

Tel: 647-***-**** *********@*****.**

CORE STRENGTHS

Site & Logistics Coordination Event Planning & Execution Support

Vendor & Supplier Coordination Marketing & Promotions Development Support

Graphic Design Staff & Volunteer Management

Theme, Agenda & Work Flow Design Budget & Cost Tracking

Innovative & Creative Thinker Innovative & Creative Thinker

CAREER HIGHLIGHTS

EVENT SALES ASSISTANT 2008-2009

Absolute Tent & Event Services, Toronto, ON

Hired by this tent and event services company to administer client orders and coordinate the logistical details involved in producing

a seamless event, including venue selection, catering, facilities set up, and vendor relations.

Key Contributions

Represented the company at industry and networking events, taking advantage of opportunities to build the company s

profile and generate business leads.

Liaised between clients and became the purchasing consultant to facilitate all events logistics.

Drove marketing and promotional strategies to attract attendees from a broad cross section of industries.

Coordinated the event logistics and tent set up for clients during high profile events such as LitTheNight, Cabbage Town

Festival, Word on the Street and Dragon Boat festival.

Enhanced customer service by centralizing images and pricing of most popular products, providing quicker responses to

customer orders.

CABIN SERVICE TEAM - LEAD 2001-2007

Penauille ServiceAir, Pierre Elliot Trudeau Airport, Montreal, QC

Hired by this leading global provider of aviation ground services to coordinate the carbine crew and provide ground support

for various airlines. Established an exemplary record for team leadership and service excellence.

Key Contributions

Led and organized a team of 20 cabin and flight deck crew, ensuring that all safety and service details were in place

for each flight segments.

Monitored and enforced compliance with national and international regulatory standards and corporate policies.

Maintained grace under fire, sound judgement and unwavering professionalism while coordinating responses to

incidents and unexpected ground issues.

Investigated and resolved issues related to safety and customer service, and prepared necessary documentation.

Demonstrated cross-cultural sensitivity and awareness to liaise effectively with colleagues and passengers from all

points of the globe.

Maintained up-to-date knowledge and certificate of aircraft specifications and emergency procedures.

ANN GARDNER Page 2

REGIONAL PRODUCTION MANAGER, US & CAN Operations 1998-2007

PRODUCTION ARTIST 1994-1998

Souvenir Avanti, Montreal, QC

Originally hired by this North-American manufacturer and distributor of promotional products to collaborate on creating

production-ready artwork for clients. Later promoted to oversee all pre-production in the US and to serve as a liaison between

the sales force and the Canadian production team to ensure customer specifications were met.

Key Contributions

Initiated and coordinated a project to transfer the Art and Sales services business unit from the USA to Montreal,

successfully bolstering client satisfaction through improved services.

Developed a procedural material for both administrative and production departments, improving internal and client

communications and accelerating services and operations.

Increased productivity by creating a proposal to completely upgrade all hardware and software in the USA/

Specialty department to meet market standards and demands.

Project-managed process timelines, order specifications and team performance to ensure budget and time

constraints were met.

Championed and led continuous improvement initiatives to streamline operations, advise on technology investments

and to elevate individual and team performance on all metric areas.

Led a Virtual Sample project to generate web-based samples for the most requested products, increasing sales and

reducing sample charges.

Revitalized sagging sales by introducing new product lines and establishing a more focused business criteria and

objective, thus boosting market sales by 50%.

Transformed the underperforming Montreal production force into a cohesive goal-oriented team by delivering

product knowledge training, improving workflow & productivity and implementing standardized processes,

increasing revenues by 30%.

COMMUNITY ENGAGEMENTS & VOLUNTEER CONTRIBUTIONS

Judge, Nuit Blanche - Pump My Art, Night at the Indies, 2009

Site Coordinator / Site Committee - Pride Toronto, (Achieved the MacGyver Award), Toronto, Ontario, 2007-2009

Food Supply Service, Porter Airlines - Toronto, Ontario, 2008

EDUCATION & PROFESSIONAL DEVELOPMENT

Business Management Diploma, Canadian Business College - Sept 2011

Project Management Certificate, Ryerson University, Toronto, Ontario - April 2012

Diploma in Graphic Design, LaSalle College, Montreal, Quebec

Diploma in Fine Arts, Dawson College, Montreal, Quebec

WHMIS Health and Safety Program Workshops on Construction 101 for Habitat for Humanity

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