Customer Service High School

Jeanie Marotta

Email: ********@***********.***

Address:

City: Linwood

State: NC

Zip: 27299

Country: USA

Phone: 980-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

I am searching for a position that would cover all of my trades. I am very productive and knowledgeable. I believe in learning about as much as I possibly can in order to be the best in whatever job position I am hired for. I am capable of fixing and working with electronics. I have secretarial experience and knowledge, and if I don t know it, I will find a way to learn it. I am also in the medical field. I have gone to school for CNA and CMA. I am knowledgeable of all the HIPPA regulations and skills in order to complete tasks in an office setting.

Educational Background:

High School Dipolma from Garinger High, Charlotte NC 1/2001 to 6/1988 (High School)

High School Dipolma from Southeastern Institute, Charlotte NC 1/2001 to 10/2012

High School Dipolma from Central Piedmont Community College, Charlotte NC 1/2001 to 10/2012

High School Dipolma from Central Piedmont Community College, Charlotte NC 1/2001 to 10/2012

High School Dipolma from Garinger High School, Charlotte NC 1/2001 to 10/2012

Job History / Details:

Professional Summary

I am searching for a position that would cover all of my trades. I am very productive and knowledgeable. I believe in learning about as much as I possibly can in order to be the best in whatever job position I am hired for. I am capable of fixing and working with electronics. I have secretarial experience and knowledge, and if I don't know it, I will find a way to learn it.

I am also in the medical field. I have gone to school for CNA and CMA. I am knowledgeable of all the HIPPA regulations and skills in order to complete tasks in an office setting.

Professional Experience

August 2012 to October 2012

Security Forces, Inc Charlotte, NC

Security Officer

Maintains security and safety of people and property in assigned area on university campus by patrolling areas on foot and enforcing university rules and regulations.

Patrols assigned areas on foot, checking for fires, vandalism, suspicious activity or persons or safety/fire hazards.

Investigates and/or reports hazards, unusual or suspicious circumstances to campus police unit for correction or follow- up actions; maintains contact with campus police.

Checks doors and windows of buildings to ensure they are tightly closed and locked; notes in written log any unlocked doors/windows; submits information to supervisor.

Observes activity and traffic in assigned area to enforce university rules/regulations; alerts visitors of infractions.

Assists any persons in building or on grounds needing directions or campus information.

Escorts people/property to desired destination when monies, documents or safety of property or persons are a concern.

Responds to alarms and dispatched calls; decides what actions to take based on situation, facts known and position limitations.

Decides when incident requires written report; decides which report form to use and submits to supervisor.

Unlocks buildings/doors after checking identification and compliance with university policies.

May assist law enforcement officers with crowd control and surveillance at large public events.

Skill in observing situations and decision making.

Skill in dealing courteously with public.

February 2012 to Current

Presbyterian Hospital Charlotte, NC

EKG Telemetry Technician

The Monitor Tech monitors patients' EKG waveforms in a centralized monitoring station. The position's tasks and responsibilities include:

Interprets Rhythms and Arrhythmias.

Reports all changes in heart rate/rhythm to appropriate nursing staff.

Maintains Telemetry Supplies.

Records patient condition utilizing computerized documentation systems.

Performs duties with full understanding of related age specific factors.

Follows Standard Precautions using personal protective equipment as required.

December 2010 to February 2012

Elmcroft of Little Avenue Charlotte, NC

Nursing Assistant/Medication Tech, Floor Supervisor

This position is responsible for managing the medication administration program in accordance with state regulations. They direct Resident Assistants (RAs) and help coordinate services to residents under the direction of the Resident Care Coordinator. Developed positive relationships with employees, families, and residents on behalf of the Community.

* Document and review medication administration, refer to residents' charts and administer medications according to physician's orders

* Ensure that medications are being administered at appropriate times and order residents' medications in a timely manner

* Communicate with physicians and other medical professionals regarding residents' medications, treatments, and/or therapies

* Assist residents with activities of daily living (ADLs), including bathing, dressing, grooming, toileting, positioning, transfer, mobility and incontinence care

* Respond to resident emergency call system

March 2006 to January 2010

Cranfield Academy Charlotte, NC

Preschool Teacher/Assistant Director

Make a difference every day! Assist the Director with the operation of the school, ensuring that the school is operating in accordance with company and state licensing standards. Be responsible for ensuring an educational, caring and safe environment for the children and parents. Spark imagination, build self-esteem and help children discover new things each day. Teach, educate and monitor children as needed. Assist Director in staff development and training. Promote the positive image of the company and play a major role in making the company a provider of choice in educational programs for the communities that we service. Help achieve profitability for the company.

March 2005 to March 2006

The Sunshine House Charlotte, NC

Preschool Teacher

September 2004 to March 2005

Wal-mart SuperCenter Charlotte, NC

Customer Service

Door Greeter, Stocker, Deli Department Clerk

January 2003 to January 2004

West Huntersville Storage Huntersville, NC

Cashier and Assistant

Customer Service

September 2002 to November 2003

Time Learning Center Charlotte, NC

Childcare Provider

2002 to 2003

Childcare Provider

Skill Highlights

Time management

Good problem solver

Valid NC driver's license

Understands medical procedures

Grooming and bathing assistance

Compassionate

Good listener

Large cash/check deposits

Store maintenance

Adaptability

Courteous demeanor

Active listening skills

Local/state health laws knowledge

Administrative support

Customer service expert

Reliable transportation

Patient-focused care

Calm and level-headed under duress

Medical terminology knowledge

Charting expertise

Opening/closing procedures

MS Office proficient

Basic clerical knowledge

Flexible

Dedicated team player

Exact Software

Typing speed 39 WPM

Reliable and dependable

Positive outlook

Cheerful and energetic

Education and Training

2012 Nursing School of Excellence Charlotte, NC

Nursing Assistant Certificate Healthcare

112 Hour Accredited Nursing Assistant Program, 40 Hour Student Clinic

NC Division of Health Service Regulation State Certificate #115714.

2011 Southeastern Institute Charlotte, NC

Medical Assistant Certificate Healthcare

600 Hour Accredited Medical Assistant Program, 320 Hour Externship

2007 Central Piedmont Community College Charlotte, NC

Certified Level I Childcare Administrator 2007 Education

1997 Central Piedmont Community College Charlotte, NC

Certified Childcare Provider Education

1988 Garinger High School Charlotte, NC

High School Graduate High School

Licenses

OSHA, HIPPA, HIV, AIDS

EKG, Phlebotomy, DEXA, HGA1C, STREP Testing, MONO Testing, Triaging Patients, Spiromotry, Typmanometry, Hearing/Vision Screening, Immunizations, Diabetic Physical Testing including Cholesterol, HGA1C, and Glucose Testing, Referrals, Scheduling Appointments, Electronic Medical Records.

CPR, First Aid

Medical Assistant

Nursing Assistant

Security Officer

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