Manager Customer Service
Resume:
OPERATIONS/AREA MNGMT TYPE SEEKS (RICHMOND/Surrounding)
Date: 2012-10-21, 12:10AM EDT
see below
My experience has taught me to be a professional, result oriented team leader that gets "it" done,. My ideal fit would be with a progressive organization that has a stable, challenging position with a clear career path. I am targeting the Richmond area for selfish reasons like; better quality of life and ability for my family to enjoy life a little better than the current pace in the DC area.
Jeff Brown
11124 Garden Rock Dr, Fairfax, VA 22030
************@*****.***
AdvanFort INC.,
Herndon, VA
Maritime Operations Center Manager
9/2010-Current
RESPONSIBILITIES:
Managing and training a staff of 16 MOC analyst, 5 TDO's and 48 security operatives to continuously maintain a state of readiness, provide clients/company assets with all the necessary resources for smooth and timely embark/disembark operations, crisis management work flow in the event emergency or piracy threat becomes imminent.
Operational responsibility for weapons transfer from country to country with correct flag state law and compliance to include EUC's, PCASP and proper personnel documentation in good order, while still handling fleet management functions.
Public Storage, Inc
Fairfax, VA
District Manager
2007 to 2010
RESPONSIBILITIES:
Developing and maintaining working relationships with the business.
P&L management of revenue vs. expenses to optimize financial metrics.
Recruit, hire, motivate and engage all associates and recognize individual talents.
Routinely audit properties for compliance standards of operational and financial key measurements as well as curb appeal and general maintenance.
Institute operational and personnel changes to achieve district goals.
Evaluate local competition and make pricing recommendations to maintain competitive edge.
Enterprise Rent-A-Car Myrtle Beach, SC,
Branch Manager
2003-2007
RESPONSIBILITIES:
Train, coach and inspire all TM's through one-on-one interactions and Team initiatives.
Proactive fleet management to maximize revenue while minimizing costs.
Review and discuss key metrics data with all team members.
Ensure focus is on Service Leadership by empowering the team to immediately address customer issues.
Achievement of Operational goals and financial objectives
DEPARTMENT OF HOMELAND SECURITY
Transportation Security Administration
Supervisor-Trainer
2001- 2003
RESPONSIBILITIES:
As a Transportation Security Manager (TSM) for the TSA, my duties included:
Recognition and correction of improper use/application of equipment, providing guidance to subordinates.
Recognize, understand and balance the customer service needs of the traveling public with safety and security.
Managing and supporting the collections of performance metrics to identify areas in need of improvement.
Monitoring individual performance and providing frequent communication to promote screener development
Education:
1997-A.S. BUSINESS
Central Piedmont Community College Charlotte, NC
MILITARY EXPERIENCE:
US Navy:
12/1985-12/1989
OPERATIONS SPECIALIST
Honorable Discharge.
South Carolina Nat'l Guard
2/1990-10/1991
Combat Military Police 95B10
9/1990-Activated to US Army 18th Airborne Brigade (FT.BRAG, NC) served in IRAQ/KUWAIT until 5/1991. Active participation for Operation Desert Shield/Storm
Honorable Discharge.
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