Customer Service High School

kathryn griswold

Email: ********@***********.***

Address:

City: Carrabelle

State: FL

Zip: 32322

Country: USA

Phone: 850-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Reliable and competent Administrative Support Assistant with exceptional data entry and customer service skills.

Educational Background:

High School Dipolma from Carrabelle High School, Carrabelle FL 1/2001 to 6/1977 (General)

Job History / Details:

Career Overview

Reliable and competent Administrative Support Assistant with exceptional data entry and customer service skills.

Skill Highlights

Administrative support

Schedule management

Meets/exceeds goals

Attention to detail

Filing

Internet research

Team liaison

Staff motivation

Documentation

Email

Core Accomplishments

Operations

Collaborated with Judicial Staff to ensure smooth work flow and efficient organization operations.

Accountable for all operations of busy office, including scheduling, accounts payable, filing and data entry.

Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Answered multiple phone lines, transferred calls to corresponding departments, filed vendor records and billed accordingly.

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Prepared court records packets for judicial reviews of procedures.

Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.

Assisted with payroll preparation and entered data into cumulative payroll document.

Professional Experience

January 1996 to September 2003

Franklin County Clerk of Courts Apalachicola, Florida

Deputy Clerk

Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development. Located, checked in and pulled court records for appointments and court hearings. Prepared dockets for Judicial Staff for easier access to defendants files. Kept minutes of each defendant at court hearings. Experience in using spreadsheets as assistant to Financial officer.

Education

1977 Carrabelle High School Carrabelle, Florida

High School Diploma General

Member of Drama Club and Yearbook Staff Coursework in Clerical Office Practice

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