Customer Service Representative
Resume:
front office receptionist/multiple phone line opperator (baltimore MD)
Date: 2012-10-23, 7:59AM EDT
see below
Yolanda St. Clair
Baltimore MD 21213
443-***-**** {cell/home}
*********.*****@*****.***
Objective:
To further my career as a customer service representative/receptionist as well as taking my career to the next level with a promising company that has room for growth.
Abilities/skills:
Excellent written and verbal communication skills, with an eye for detail
Extremely productive in a high volume, high stress, environment
Self starter with a can do attitude
Team as well as goal oriented
Ability to answer multiple phone lines in one setting
Answering inbound calls in support of customer needs
Work Experience
Jimmy's Cab Company INC.
28 Allegany Rd
Towson MD
Job Title: Customer service representative/ call center receptionist
{still currently employed}
●Answering multiple phone lines and directing caller to destination
● Utilizing Problem solving, leadership and communication skills
● Handling any situation that may occur with professionalism as well as catering to the customers needs
●Establishing friendly yet professional atmosphere that promotes attentive customer service and respect for co-workers
●Proficient with computer literate such as Microsoft Word, Microsoft Excel, Power point and Internet.
●Ability to sort and distribute incoming mails and faxes.
●Responsible for other duties as assigned.
●Excellent ability to response to enquiries through phone calls.
●Able to take and communicate telephone messages as necessary.
●A team player
●Responsible for recording the request of customers
●Excellent diction together with a congenial and well modulated tone of voice.
Education
Fairmount Harford High School
2335 Harford Rd
Baltimore MD 21218
Dates attended: 09/1996-06/1999
References
{professional }
Jacqualyn knight
Baltimore MD
Renard Wyatt
Baltimore MD
Angelita Daley
Contact this candidate