Richard Rodriguez

Email: abpcut@r.postjobfree.com

Address:

City: Waterford

State: CT

Zip: 06385

Country: USA

Phone: 860-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Targeting Entry Level IT Support Services: Self-motivated Technical Support Representative, willing and able to learn new systems and adapt with changing corporate environments. Upcoming Everest Online University graduate offering a strong academic background in IT services. Consistently recognized for exemplary communication and people skills, as well as being able to achieve customer satisfaction 9 times out of 10. Consistently recognized for technical troubleshooting skills used to rapidly and cost-effectively resolve challenging technical issues. Ability to engage in and escalate priority 1 issues if necessary.

Educational Background:

High School Dipolma from Everest Online University, Brandon FL 1/2001 to 5/2012 (Computer Programming)

Job History / Details:

Career Overview

Targeting Entry Level IT Support Services:

Self-motivated Technical Support Representative, willing and able to learn new systems and adapt with changing corporate environments.

Upcoming Everest Online University graduate offering a strong academic background in IT services.

Consistently recognized for exemplary communication and people skills, as well as being able to achieve customer satisfaction 9 times out of 10.

Consistently recognized for technical troubleshooting skills used to rapidly and cost-effectively resolve challenging technical issues.

Qualifications

Windows and Linux

Data backup/retrieval

C programmer

Excellent diagnostic skills

Excellent problem solving skills

Comprehensive hardware knowledge

Comprehensive software knowledge

Dependable

Proficient in enterprise environments

Fast learner

Attention to detail

Devoted problem solver

Multitasking

Consistently learning new technologies

Technical Skills

Skills Experience Total Years Last Used

Windows, Unix, Linux, C Programmer Expert 4 Recently

Proficiency in hardware troubleshooting Intermidiate 1 Recently

Microsoft Office 2007 Expert 5 Recently

Accomplishments

Sales Representative: at multiple retail companies and stores (2011 to 2012): Leveraged strengths in persuasive communications and consultative sales to earn a reputation as a top customer service representative performer for both retailers.

Internship as Minister: Franklin Square, NY as part of my education requirements for NEBC: Successfully headed, managed and implemented organizational advertising strategies at a local church. Outcomes were consistently positive.

Work Experience

February 2012 to June 2012

Sears Waterford, Connecticut

Logistics

My responsibilities at Sears was to ensure that the warehouse was consistently productive, efficient, clean, organized and safe. This included processing customers requests within a time limit of 5 minutes per customer. My contributed efforts helped to increase the stores profits, and customer service reports by 10 percentage daily which reflected a positive outcome in the stores corporate reports and grading.

Education and Training

2016 Everest Online University Brandon, Florida

Bachelor of Science Computer Programming

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