Customer Service Engineer

Dan Eccles

Email: *********@********.***

Address: **** ******** **

City: Round Rock

State: TX

Zip: 78664

Country: USA

Phone: 512-***-****

Skill Level: Experienced

Salary Range: 50

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Daniel Eccles

2110 Rosemary Ln. aa Round Rock, TX 78664

512-***-**** aa *********@********.***

~ Data Support Engineer ~

Respected Engineer with distinguished career leading data management, technical support and client service operations. In depth experience in client-focused industries focused on delivering world class customer service. Comprehensive professional background in disk storage, data migration, and storage area networks. Valuable contributions include emergency response to power outages, system failures and disaster recovery. Passionate leader, skilled at building top-performing teams focused on impeccable service delivery and accountability for goal achievement. Dynamic communication, analysis, problem solving, and relationship management skills. Exhibit dynamic follow-through, astute professionalism, and a stellar work ethic.

Network Administration Server Maintenance Data Planning

Network Support Disk Storage Storage Area Networks

Data Migration Technical Support Issue Troubleshooting

Professional Experience

Advanced Enterprise Disk Storage Engineer Dell 2006-2009

Served as Consultant, actively supporting enterprise architecture and facilitating hands-on application development. Effectively trained and directed Technicians; collaborating in Human Resource operation functions such as escalating complicated technical issues and evaluating/mentoring technician performance. Consistently ensured delivery of quality customer service vital to sustaining and growing a satisfied clientele base.

aa Entrusted to preserve data integrity, access and security through the development and implementation of company technical policies, procedures and standards.

aa Increased production by 15% by conducting vitality sessions and mentoring technicians.

Enterprise Technician Level I Dell 2003-2006

Sharp business acumen and experienced in managing broad scope of technical operations, from business development and application validation to business planning and security policy enforcement. Successfully implemented company policies, technical procedures and standards for maintain data and report integrity and security. Effectively supported reliable applications, maintainable application architectures and robust infrastructure operations.

aa Developed the strategic technical vision for SAN Storage.

aa Drove key departmental objectives to improve client engagement and align business development objectives.

Additional Experience

Server Technician Level I Dell 2000-2003

aa Successfully coordinated the development of an application platform foundation designed to support migration from client-server product lines to enterprise architectures/services.

Electronic Technician Minco Technology Labs 1989-1999

aa Designed and built test jigs for semiconductor electrical lot acceptance tests for military and space applications.

Professional Education

Associate of Science in Information Technology National American University 2014

Electronic Engineering Technology ITT Technical Institute 1987

EMCie Expert aa HPUX Admin

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