Customer Service Manager
Resume:
Administrative (Amarillo)
***********@*****.***
Over six years experience in general customer service. Two years experience working in collections and accounts receivable. Management experience which included supervising a group of employees in a retail store. Broad experience in working with a majority of the usual computer programs such as Microsoft Word,Excel,Powerpoint and others. Excellent written and oral communication skills. Experience with working with people at all levels of an organization.
Familiar with multi phone system.
Experience
Retail Sales Consultant, At&T Amarillo Texas
2009-2012
I currently manage and service over 1 million wireless and wired customer accounts. Responsibilities include meeting sales goals and staying up to date on all new technologies. Within 3 months in my position I became a business certified specialist. In an average month I'm responsible for 120 opps which is a m.r.c. of over 35,000. I'm responsible for maintaining a 90 in net rep satisfaction and a 80 in willingness to recommend. I'm above are regional goal in both categories and continue to maintain a happy customer relationship. I handle all day to day operations which include cash management as well as opening and closing duties. Managed all inventory functions. Responsibilities included ordering merchandise and receiving all purchase orders within a timely and efficient manner. Took on extra projects such as Learning Solutions for all store employees. Multi tasked with management on several projects. Handled all plan-o-grams with 100% compliance. Set personal goals for all monthly inventory counts and audits. Ended the year with a perfect ranking in K.O.I. The first to be obtained for the store in several years. Helped with customer traffic which included billing, sales and returns.
Petcare Manager,Petsmart Amarillo Texas
2008-2009
I went from Pet Products Manager to Pet Care Manager within two months of starting with the company. Which is an advancement of pay as well as responsibilities. My responsibilities included hiring, coaching and training of new employees. Managed the care and intake of all animals which included ordering and maintaing merchandising for department. In the first quarter of managing the department we went from 12th in the region in sales to # 1. I received national company recognition and helped to create a new sales strategy for our region.
Studio Manager,watch ME Grow Portrait Club Katy texas 2005-2008
Watch Me Grow Portrait Club was acquired by the district manager of Butterfly Portraits Inc. Martin Diaz. I was asked to stay on with him and continue my studio management position. I handled day to day operations and accounting for the company. I coached, trained and developed our photographers, customer service and sales staff. Managed advertising campaigns as well as customer upkeep. Took care of customer quickly and efficiently while keeping overhead low. Reached out to several school districts to create the first of many yearbook and event contracts.
Education
Cisco Junior College,Abilene TX 2001-2003
Referrals
Ryan Ware AT&T Amarillo Texas 806-***-****
Kianna Wallace Petsmart Amarillo Texas 806-***-****
Martin Diaz Watch Me Grow Portrait Club Katy Texas 281-***-****
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