Customer Service Representative

Joanne Beeman

Email: *********@********.***

Address: P O Box 95872

City: Las Vegas

State: NV

Zip: 89193

Country: USA

Phone: 702-***-****

Skill Level: Experienced

Salary Range: 20

Primary Skills/Experience:

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Educational Background:

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Job History / Details:

Joanne B. Beeman

CUSTOMER SERVICE * BANKING OPERATIONS

Generate powerful energy, educate potential clients on services, fill their needs, and satisfy the desires of customers. Provide exceptional customer service and build loyal clientele base. Assist with orientation and training of new office personnel. Motivate employees to set higher goals and achieve greater success. Directly contribute to sustainable short and long term profitability objectives. Establish and maintain an excellent rapport with all levels of staff and management. Overcome complex business challenges within fast-paced, high-pressure environments using foresight, experience-backed judgment, innovative ideas, strong work ethics, dedication and integrity. Received numerous awards for outstanding performance and achievement.

Core Competencies

* Business Development

* Company Loyalty

* Cultural Diversity

* Cash/Money Handling

* Call Center Operations

* Work Flow Planning

* Data Management

* Customer Relations

* Computer Applications

* Nevada Notary Public

PROFESSIONAL EXPERIENCE

BANK of AMERICA; Las Vegas, NV 1993-2011

Cash Vault Representative

* Processed up to $16 million per day in regular and night drop deposits with 99.9% accuracy.

* Detected up to 5 counterfeit bills daily and received several performance awards.

* Provided exceptional customer service and resolved many issues or problems.

Customer Service Representative

* Assisted an average of 75 customers per day at a busy banking call center.

* Received many customer commendations resulting in numerous customer service awards.

* Trained, motivated, mentored, and assisted various telemarketing personnel as needed.

Electronic Banking Associate

* Conducted detailed research regarding customer ATM transactions and resolved an average of 30 withdrawal/deposit issues daily.

Consumer Finance Specialist

* Processed/maintained over 25 commercial and individual auto loan records daily.

* Input loan data, answered customer questions, and prepared detailed/accurate reports.

Records and Micrographics Associate

* Located and distributed loan department microfilmed loan documents as requisitioned.

* Assisted supervisor with reorganizing file system saving time and money.

FORMAL EDUCATION

AMERICAN INSTITUTE of COMMERCE; Davenport, Iowa Secretarial Science

PO Box 95872 * Las Vegas, NV 89193 * 702-***-**** * *********@********.***

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