Customer Service Sales

Tameka Spearmon

Email: abpcq6@r.postjobfree.com

Address:

City: Warren

State: OH

Zip: 44485

Country: USA

Phone: 216-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Excellent communicator with 6 years experience working in a demanding call center environment as a Customer Service Representative driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care.

Educational Background:

High School Dipolma from Beatitude House, Warren OH 1/2001 to 6/2011 (GED)

Job History / Details:

Career Overview

Excellent communicator with 6 years experience working in a demanding call center environment as a Customer Service Representative driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care.

Core Strengths

Large cash/check deposits

Telephone inquiries

Credit card processing

Telecommunication skills

Conflict resolution

Creative problem solver

Listening skills

Excellent communication skills

Fast learner

Energetic work attitude

Strong client relations

Sharp problem solver

Accomplishments

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Conflict Resolution

Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Inside Sales

Met and exceeded quotas generating 65 calls per day on leads for software maintenance renewals.

Served as communication link between engineering consultants, MIS management and staff.

Customer Follow-up

Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

Product Promotion

Up-sold products and motivated customers to upgrade current product plans.

Work Experience

February 2002 to June 2003

NCO Financial Systems Parma, OH

Bill Collector

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Processed daily invoices and billed renewed invoices to clients.

Collecting on overdue accounts.

October 2007 to December 2007

West Corp. Niles, OH

Customer Rep.

Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Processed daily invoices and billed renewed invoices to clients.

Educational Background

1 Beatitude House Warren, OH

GED GED

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