Customer Service High School

Latoya Bendross

Email: ********@**************.***

Address:

City: Miami Gardens

State: FL

Zip: 33056

Country: USA

Phone: 305-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Personable and responsible Customer Service Representative/ Cashier with 5 years of experience working in fast-paced environments. Solid team player with great positive attitude.

Educational Background:

High School Dipolma from Miami Carol City, Miami Gardens FL 1/2001 to 6/2000 (High school)

High School Dipolma from University Of Phoenix, Miami Gardens FL 1/2001 to 10/2012

Job History / Details:

Career Overview

Personable and responsible Customer Service Representative/ Cashier with 5 years of experience working in fast-paced environments. Solid team player with great positive attitude.

Core Strengths

Store maintenance

Inventory control

Creative problem solver

Energetic work attitude

Active listening skills

Customer service expert

Opening/closing procedures

Quick learner

Excellent communication skills

Conflict resolution

Accomplishments

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Multi-tasking

Cashiered with two cash registers at once in tandem to maximize customer flow.

Sales

Consistently generated additional revenue through skilled sales techniques.

Work Experience

May 2005 to February 2008

Target Atlanta, Georgia

Team Leader

Described product to customers and accurately explained details and care of merchandise.Conducted weekly walk through with the General Manager to discuss all interior visual displays including store window presentation.

Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service. Assisted customers in person and via telephone.

January 2010 to July 2012

JcPenny Lithonia, Georgia

Customer Service Rep

Recommended alternative items if product was out of stock.

Guaranteed positive customer experiences and resolved all customer complaints.Accurately balanced cash drawer after every shift.Organized store merchandise racks by size, style and color to promote visually appealing environment.Provided ongoing guest service, including giving fashion advice.

October 2008 to December 2009

K&G Fashion Warehouse Stone Mountain, Georgia

Sales Associate

Computed accurate sales prices for purchase transactions.Cross-trained and provided back-up for other customer service representatives when needed.Maintained cleanliness and presentation of stock room and production floor.Replenished supplies, bags and other materials at each cash wrap.

Educational Background

2000 Miami Carol City Miami Gardens, Florida

High School Diploma High school

University Of Phoenix Miami, Florida

Associate of Arts Health care Administration

Still Attending 3.2 GPA

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