Customer Service Sales Representative

Royelle King

Email: ********@**********.***

Address:

City: Parkville

State: MD

Zip: 21234

Country: USA

Phone: 443-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Highly enthusiastic customer service/sales representative with 3 years experience. Highly knowledgeable about the latest fashion trends. Meticulous, motivated sales representative, excellent at juggling multiple tasks and working under pressure. Looking to achieve sales targets and contribute long-term business growth through premium customer service and maintenance of store standards Talented sales associate effective at multi-tasking and maintaining a friendly attitude under pressure. Effectively builds loyalty and long term relationships with customers while consistently achieving individual sales goals.

Educational Background:

High School Dipolma from Parkville High, Parkville MD 1/2001 to 6/2010 (English, math, psychology, creative writing,)

Job History / Details:

Career Overview

Highly enthusiastic customer service/sales representative with 3 years experience. Highly knowledgeable about the latest fashion trends.

Meticulous, motivated sales representative, excellent at juggling multiple tasks and working under pressure. Looking to achieve sales targets and contribute long-term business growth through premium customer service and maintenance of store standards

Talented sales associate effective at multi-tasking and maintaining a friendly attitude under pressure. Effectively builds loyalty and long term relationships with customers while consistently achieving individual sales goals.

Core Strengths

Customer service- oriented

Cash register familiarity

People-oriented

In depth fashion knowledge

Approachable

Flexible

Friendly demeanor

Cheerful and energetic

Dedicated team player

Sales experience

Goal-oriented

Reliable and dependable

Excellent communication skills

Strong work ethic

Team leadership

Fast learner

Accomplishments

Conflict Resolution

Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/ service complaints and customer satisfaction.

Customer Service Cashier

Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.

Handled guest complaints, maintaining a positive shopping experience

Achieved highest number of new credit accounts, membership accounts, renewal accounts within 1 year period.

Adapted to fast paced work environments with high volume sales, exceeding sale goals.

Monetary Transactions

Handled cash, check, credit, and automatic debit card transactions with 100 percentage accuracy.

Shrink/ Theft

Caught a member in identity theft as well as two members committing fraud using fake licenses, and a member swapping out a television to get and exchange on a television she brought prior with a different serial number.

Work Experience

June 2012 to Current

Sams Club Baltimore, Maryland

Customer Service

Greeted customer entering the store to ascertain what each customer wanted or needed.

Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Trained new employees by providing knowledge of specific store tasks and policies.

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.

Educational Background

2010 Parkville High Parkville, Maryland

High school diploma

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